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Customer Service Rep. I - CVDJP00022002

Company: PRIDE Health
Location: Morrisville
Posted on: August 4, 2022

Job Description:

REMOTE WORKWork Schedule: M-F 9:00am-5:30pm ET If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!Summary: The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.Job Responsibilities: Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Skills: Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage time. Ability to accurately document and record customer/client information. Previous experience with computer applications, such as MS Outlook or data entry software. Education/Experience:High school diploma or GED preferred. 0-2 years customer service related experience required.Job DescriptionResponsibilities: Answers customer support e-mails pertaining to screening services and other various contact reasons Serves on the front lines of our contact team by answering customer service support calls from participants Supports Partner clients as a Tier 1 escalation for all Data or Program issues Troubleshoots various technical issues Organizes and triages all Data issues support requests Works with the Service Delivery and Client Success teams to complete other pertinent tasks and fully understand the client screening/flu programs Other various projects as identified by the LES Customer Care SupervisorRequirementsLicense/Education/Certification High School Diploma or GED equivalent required Associate's or Bachelor's degree highly desired Previous experience in a customer service roleSkills Required: Proficient in Microsoft Office Suite (Word, Outlook, Excel, Access, PowerPoint) Above average knowledge of Excel and formulas Knowledge of Zendesk (preferred, but not required) Customer service experience Ability to move with a sense of urgency and respond to needs at a moment's notice Ability to adapt to new situations quickly and comprehend new tasks with little training Critical thinking skills Ability to collaborate with others and come together as a team Bilingual language skills a plus, but not required#LI-CG2 #e2ecoe FacebookTwitterLinkedInRelated JobsAccounts Payable Associate ContractLadson, SCPride Health is hiring an Accounts Payable Associate to support our client's healthcare organization in Ladson, SC. This is a...Apply For This JobSenior Accounts Receivable ContractPhiladelphia, PAPride Health is hiring a Senior Accounts Receivable Specialist for one of our client's hospitals in Philadelphia, PA for a...Apply For This JobClient Services Representative ContractMilwaukee, WIPride Health is hiring a Client Services Representative to support our clients in Milwaukee, WI. Schedule: Sunday to Thursday -...Apply For This JobAccount Receivables ContractPrinceton, New JerseyRussell Tobin and Associates is currently hiring an Accounts Receivable to fuel the growth of a Fortune 500 Client in...Apply For This JobHealthcare Authorization Specialist ContractSan Diego, CAPride Health is looking for a Healthcare Authorization Specialist to support our reputable healthcare client based in San Diego, CA! This is...Apply For This JobFinancial Counseling Coordinator ContractMenomonee Falls, WisconsinPride Health is hiring a Financial Counseling Coordinator for one of our hospital clients in Menomonee Falls, WI for a...Apply For This JobJob OverviewLocation:Morrisville, North CarolinaPractice Area:Administrative

Keywords: PRIDE Health, Cary , Customer Service Rep. I - CVDJP00022002, Hospitality & Tourism , Morrisville, North Carolina

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