Customer Service Rep. I

Company: PRIDE Health
Location: Morrisville
Posted on: September 24, 2022

Job Description:

Pride Health is seeking candidates for a Customer Service Rep. I opportunity REMOTE.u202fThis is a 4+months assignment with possibility of extension. Shift: M-F 11:30am-8:00pm EST Responsibilities:

• Answers customer support e-mails pertaining to screening services and other various contact reasons
• Serves on the front lines of our contact team by answering customer service support calls from participants
• Supports Partner clients as a Tier 1 escalation for all Data or Program issues
• Troubleshoots various technical issues
• Organizes and triages all Data issues support requests
• Works with the Service Delivery and Client Success teams to complete other pertinent tasks and fully understand the client screening/flu programs
• Other various projects as identified by the LES Customer Care Supervisor Requirements:
  • High School Diploma or GED equivalent required
  • Proficient in Microsoft Office Suite (Word, Outlook, Excel, Access, PowerPoint)
  • Above average knowledge of Excel and formulas
  • Knowledge of Zendesk (preferred, but not required)Interested? Apply today!

Keywords: PRIDE Health, Cary , Customer Service Rep. I, Hospitality & Tourism , Morrisville, North Carolina