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Customer Service Professional

Company: Orion Talent
Location: Cary
Posted on: November 24, 2022

Job Description:

Orion Talent is helping a client hire a Customer Service Professional in Cary, NC. Position Details: Location: Cary, NC Pay: $19.00/hr. --- Base on Team Assigned Travel Requirements: N/A Shift Work: 24-hour call center, current shifts available: You will work 5 days a week, 8-hour days (plus an hour lunch) on a set shift. Supervisory: None Job Responsibilities --- Customer Service Coordinator Responds to incoming inquiries and/or requests regarding medical equipment service request from our customers Demonstrates strong customer orientation. Demonstrates strong communication skills. Appropriately discusses and promotes Siemens services and products based on customer needs. Must successfully exhibit change management capability, customer focus, and high levels of integrity. Displays high levels of collaboration and influence. Strong business acumen, the ability to understand information and processes provided by the company and to clearly schedule and take notes in the systems as needed to document all customer calls. Articulate, positive attitude and professional. Experienced and familiar with computer-based systems is a plus (SAP and Microsoft Office Platform). Ability to effectively listen to customer needs and in handling phone inquiries and documenting within the appropriate technology. Strong attention to detail and the ability to multitask in a face paced environment. Time management and prioritization of task. Ability to listen to and accurately follow direction provided by management of the customer service group. Ability to maintain a work schedule as provided by the organization. Timely arrival and attendance is required for these positions. Assists with investigating and resolving routine problems and recognizes when to escalate customer issues. Assists in order tracking, price quoting, and scheduling. Requirements: Candidates must possess great oral and written communication skills Prior Call Center experience ideal but not required Associates Degree or equivalent preferred but not required Time management and organizational skills needed for success in role Must be team oriented and able to multi-task

Keywords: Orion Talent, Cary , Customer Service Professional, Hospitality & Tourism , Cary, North Carolina

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