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TSA Customer Service Representative Part-time - Ca

Company: Staples Stores
Location: Cary
Posted on: January 26, 2023

Job Description:

DescriptionThe world of working and learning has changed. This is your opportunity to be a part of a brand transformation and growth strategy within the retail industry. Staples is helping our customers and community discover innovative products, services, and inspiration that unlock what's possible, while empowering you to unlock your potential. Our people are the heart of our success and there has never been a better time to join us as we lead the way in a new era of working and learning.As an *Enrollment Agent *(i.e., Customer Service Rep), you'll be collaborative and inclusive as you provide great customer service in our retail stores by helping customers realize an easier flying experience through TSA Precheck or by initiating background checks and other services for various federal or state programs (training provided). Services offered vary by store. During the 8-10 week onboarding period for your Enrollment Agent role, you will also be cross-trained and support other areas of the store.*Get great perks.** Quarterly bonus, generous paid time off, consistent hours/shifts, weekly pay, and training* Free TSA PreCheck - membership for roles with TSA services. Career growth opportunities* Compensation based on qualifications and experience. Hiring immediately* Opportunity for full time or part time hours depending on the specific store's opening(s)* Associate store discount and more perks (discounts on mobile plans and other retailers, etc.)* 401(k) plan with a company match, dental and vision insurance, and many more benefits; full-time associates also eligible for medical*Schedule an interview immediately.** Within an hour of applying, engage in a brief conversation via text or e-mail to schedule an interview. We'll let you know if you're not eligible. In-person interviews are at the store location*Lead Government or TSA related consumer sales for identity related products and services.** Greet all customers and provide a professional and welcoming experience* Verify customer identity, scan required documents into database system, take passport photos* Complete customer fingerprint images, biometric & data capture processes and paperwork* Engage and present products & solutions that drives sales with our customer's needs in mind* Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment* Be flexible to perform other duties as assigned in the storeQualifications*Essential skills and experience: ** 18 years of age or older and must be a U.S. citizen* Able to work a flexible schedule (including evenings and/or weekends)* Proficiency in Microsoft Office; ability to operate a keyboard, photocopier, other office equipment* Customer service-related experience* Ability to lift/move materials in the 10-50 pound rangeJob Type: Part-timeBenefits:* 401(k)* 401(k) matching* Dental insurance* Health insurance* Paid time off* Vision insuranceShift:* Day shift* Evening shiftWeekly day range:* Monday to Friday* Weekend availabilityCOVID-19 considerations:The health and safety of our associates and customers is our top priority. We continue to follow CDC guidelines and have developed new safety protocols for our stores.Work Location: One location

Keywords: Staples Stores, Cary , TSA Customer Service Representative Part-time - Ca, Hospitality & Tourism , Cary, North Carolina

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