Lead Supervisor I
Company: Tapestry, Inc.
Location: Smithfield
Posted on: April 16, 2024
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Job Description:
The Lead Supervisor role is an integral part of the store's
overall success; modeling the behaviors needed to
directly impact all aspects of our Company's business: Sales and
Operational Processes. This individual shows exemplary performance
behaviors, not only with work performed, but by representing Coach
at its highest standards. They serve as a true utilitarian player,
possessing the ability to adapt to all roles within the store
environment.Sample of tasks required of role:SALES:
Understands organizational objectives and makes decisions in
partnership with the Store Manager(s) and Assistant Store
Manager(s) that align with Company priorities and values
Endorses, models and develops team to deliver Coach's Selling and
Service expectations
Enforces sales strategies, initiatives and growth across all
categories
Works with Store Manager(s) and/or Assistant Store Manager(s) to
flex store business strategies and personal selling techniques to
contribute to overall store and financial results
Leverages floor supervisor assignment responsibilities to deliver
strong metrics; remains results driven, including through team
selling and selling to multiple customers
Productivity Management: holds sales team accountable for personal
sales
Maximizes clienteling strategy in partnership with the Store
Manager(s) and Assistant Store Manager(s); monitoring process over
time to achieve business goals and objectives
Builds credibility and trust with team, as well with customers -
serving as a personal fashion advisor to deliver business
results
Creates positive impressions with store team and customers by
bringing best self to work through business attire consistent with
Coach's Guide to Style
Acts as a brand ambassador in the local market/mall to drive brand
loyalty and business (i.e. charity events, local associations, mall
initiatives)
Sensitive to customer and team needs and tailors approach by
reading cues
Solution-oriented and forward thinking in resolving customer
issues; partners with Store Manager(s) and/or District Manager as
appropriate
Develops both self and individual product knowledge skills and
remains aware of current collections
Understands the positive sales impact staffing has on the business
and recruits accordingly
Coaches, develops and motivates the team on a daily, weekly and
monthly basis to meet goals and utilize Company tools; delegates
and empowers others and encourages individual growth
Welcomes feedback and adapts behaviors; create short and long-term
goals to achieve personal metrics and performance development
Regularly provides feedback to others; coaches performance to a
higher standard; provides constructive feedback to Store Manager(s)
and Assistant Store Manager(s)OPERATIONS:
Manages daily operational tasks according to Coach standards,
switching gears based on the needs of the business both seamlessly
and pro-actively
Demonstrates strong business acumen
Interacts and communicates with supervisor(s) on a regular basis;
is adaptable and flexible; maintains a calm and professional
demeanor
Maintains interior and exterior upkeep of the building with
partnership from the corporate office
Understands and uses all retail systems and reporting tools to make
informed decisions, taking appropriate partners, as necessary
Adheres to all applicable Coach retail policies and procedures
including POS and Operations proceduresLeverages Coach's tools and
technology to support relationship building and clienteling
efforts, including driving sales and achieving individual and team
goals
Works with Store Manager(s) and/or Assistant Store Manager(s) to
flex store business strategies to improve productive functions
Ensures all daily tasks are completed without negatively impacting
service of Coach standardsCompetencies required:
Drive for Results: Can be counted on to exceed goals successfully.
Is consistently one of the top performers. Very bottom line
oriented. Steadfastly pushes self and others for results.Customer
Focus: Is dedicated to meeting the expectations and requirements of
internal and external customers. Gets firsthand customer
information and uses it for improvements in products and services.
Acts with customers in mind. Establishes and maintains effective
relationships with customers and gains their trust and
respect.Creativity: Comes up with a lot of new and unique ideas.
Easily makes connections among previously unrelated notions. Tends
to be seen as original and value-added in brainstorming
settings.Interpersonal Savvy: Relates well to all kind of people up
down and sideways. Inside and outside the organization. Builds
rapport. Builds constructive and effective relationships. Uses
diplomacy and tact. Can diffuse even high-tension situations
comfortably.Learning on The Fly: Learns quickly when facing new
problems. A relentless and versatile learner. Open to change.
Analyzes both successes and failures for cues to improve,
experiments and will try anything to find solutions. Enjoys the
challenge of unfamiliar tasks. Quickly grasps the essence and
underlying structure of anything.Perseverance: Pursues everything
with energy, drive and a need to finish. Seldom gives up on
anything before finishing, especially in the face of resistance or
setbacks.Dealing with Ambiguity: Can effectively cope with change.
Can shift gears comfortably. Can decide to act without having the
total picture. Does not get upset when things are up in the air.
Doesn't have to finish things before moving on. Can comfortably
handle risk and uncertainty.Strategic Agility: Sees ahead clearly;
can anticipate future consequences and trends accurately; has broad
knowledge and perspective; is future oriented; can articulately
paint credible pictures and visions of possibilities and
likelihoods; can create competitive and breakthrough strategies and
plans.Building Effective Teams: Blends people into teams when
needed; creates strong morale and spirit in his/her team; shares
wins and successes; fosters open dialogue; lets people finish and
be responsible for their work; defines success in terms of the
whole team; creates a feeling of belonging in the team.Managerial
Courage: Doesn't hold back anything that needs to be said; provides
current, direct, complete, and "actionable" positive and corrective
feedback to others; lets people know where they stand; faces up to
people problems on any person or situation (not including direct
reports) quickly and directly; is not afraid to take negative
action when necessary.
Additional Requirements:Experience: 1- 3 years of previous retail
experience (cashier/stock experience, sales, etc.) preferably in a
luxury retail service environment. Possesses current knowledge of
fashion trends and competition in the marketplace.Education: High
school diploma or equivalent; college degree preferred.Technical:
Knowledge of cash register systems, basic computer skills
(including the ability to use iPad/laptop, Mobile POS and
Internet), utilize walkie talkie, understand and read price and
product release sheets.Physical: Ability to execute at a fast pace.
Ability to communicate effectively with customers and team. Ability
to maneuver the sales floor, sales shelves, and stock room;
climbing, bending, and kneeling are required. Ability to frequently
lift and carry up to 25 pounds and, at times, lift and carry
product/cartons up to 50 pounds to process product
shipment/transfersSchedule: Ability to meet Coach Scheduling &
Availability Expectations, including ability to work a flexible
schedule, including nights, weekends, and holidays high retail
traffic and sales days (including but not limited to the day after
Thanksgiving, Memorial Day, Christmas Eve, Mother's Day,
etc.).Note: This document serves only as a sample of job duties and
responsibilities and does not include an exhaustive list of all
performance requirements.
Tapestry, Inc., parent company of the Coach brand, is an equal
opportunity and affirmative action, employer and we pride ourselves
on hiring and developing the best people. All employment decisions
(including recruitment, hiring, promotion, compensation, transfer,
training, discipline and termination) are based on the applicant's
or employee's qualifications as they relate to the requirements of
the position under consideration. These decisions are made without
regard to age, sex, sexual orientation, gender identity or
expression, genetic characteristics, race, color, creed, religion,
ethnicity, national origin, alienage, citizenship, disability,
marital status, military status, pregnancy, or any other
legally-recognized protected basis prohibited by applicable law.
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Keywords: Tapestry, Inc., Cary , Lead Supervisor I, Hospitality & Tourism , Smithfield, North Carolina
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