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Customer Service Specialist

Company: CORESTAFF Services
Location: Cary
Posted on: November 10, 2018

Job Description:

Monday - Friday 7:00 a.m. - 3:30 p.m. ( 8 hour shifts)

12 month position; paying $21.00/ per hour

JOB DESCRIPTION

Interacts with customers; gives information in response to inquiries about accounts, products, and services.
Takes care of and settles customer complaints.
Answers customers' questions regarding product or service and operation or maintenance.
Receives and processes orders/applications, provides information concerning pricing, changes in service, discontinuance, and shipping.
Nature of products and services is at a level of complexity that usually involves up to two years of directly related study, training, and/or experience to acquire job know-how.
May talk with internal/external customers by phone or in person to ensure the best service possible.
Consults with customers to obtain information and explain available services.
Investigates and corrects errors, following customer and company records.
Perform program data management activities as needed, including, running reports, updating data.
Adjusts complaints concerning billing or services rendered.
Refers complaints of product or service failure to appropriate departments for investigation.
Coordinates customers' service needs with other departments as required to ensure customer service.
May solicit sale of new or additional services or products.
May visit customers premises to obtain order or resolve customer problems.
REQUIREMENTS

HS Diploma or Equivalent
3-5 years experience
Corestaff Services is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. Corestaff Services is not associated with Core Staffing Services, Inc. which operates in the New York metro area.

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Keywords: CORESTAFF Services, Cary , Customer Service Specialist, Hospitality & Tourism , Cary, North Carolina

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