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Senior Human Resources Assistant

Company: Jatca Inc.
Location: Cary
Posted on: May 5, 2021

Job Description:

Job Title: Senior Human Resources Assistant Mission Statement: Sr Human Resources Assistant. As a Sr Human Resource Assistant, you will be a part of the Global Business Services (GBS), ELCM HR Delivery team based in Cary, NC and handle service processes related to ELCM for assigned business units or geography. You will be responsible for providing customer service to our employees in the United States and Puerto Rico. You will work closely with internal HR teams fielding inbound/outbound calls, handling escalated issues, and responding to questions and issues relating to their benefits, payroll, and general HR queries in a timely and efficient manner. Main Accountabilities: Provide day to day customer service with prompt and professional responses to client and internal inquiries via phone and email. Provide basic information/guidance relating to Policies and procedures, Payroll, Compensation and Benefits, Performance Management, verification of employment etc via phone (helpdesk), ticketing systems or via emails as required to employees. Interface with Talent Acquisition, Compensation, Benefits, Payroll, Mobility and ELCM teams in the US. Ensuring confidentiality and data protection, execution and delivery of information and services according to defined Service Level Agreement(s). Record employee inquiries in an appropriate IT system (ticket tool). Provide necessary research, problem solving and resolution support for clients. Escalate more complex issues to management, as needed. Maintain an organized workflow by successfully monitoring and following up on all items assigned, including seeing problems through to resolution and closure with clients. Assists with both internal and external audits to ensure complete, timely and accurate responses to information requests. Foster a strong customer service culture in the team to ensure a quality service is delivered Builds and maintains relationships by collaborating across business units and departments to foster trust, commitment, accountability and results. Perform other related duties as required and assigned Main Accountabilities: Provide day to day customer service with prompt and professional responses to client and internal inquiries via phone and email. Provide basic information/guidance relating to Policies and procedures, Payroll, Compensation and Benefits, Performance Management, verification of employment etc via phone (helpdesk), ticketing systems or via emails as required to employees. Interface with Talent Acquisition, Compensation, Benefits, Payroll, Mobility and ELCM teams in the US. Ensuring confidentiality and data protection, execution and delivery of information and services according to defined Service Level Agreement(s). Record employee inquiries in an appropriate IT system (ticket tool). Provide necessary research, problem solving and resolution support for clients. Escalate more complex issues to management, as needed. Maintain an organized workflow by successfully monitoring and following up on all items assigned, including seeing problems through to resolution and closure with clients. Assists with both internal and external audits to ensure complete, timely and accurate responses to information requests. Foster a strong customer service culture in the team to ensure a quality service is delivered Builds and maintains relationships by collaborating across business units and departments to foster trust, commitment, accountability and results. Perform other related duties as required and assigned. SARBANES-OXLEY AND INTERNAL CONTROL This position performs all duties in compliance with Sarbanes-Oxley (SOX) requirements and documents all evidence required to confirm that all payroll controls are functioning as designed. Participates in the Human Resources annual SOX testing and validation exercises and assists with quarterly and annual audit engagements with Internal & External Auditors. Knowledge, Skills, Experience: High School diploma minimum requirement, college degree is preferred Fluent in English Spanish strongly preferred 5 years of professional work experience 1-3 years minimum experience in resolving HR, benefits and payroll inquiries. 1-2 years customer service and case management experience in a shared service environment a plus Optimistic, positive and proactive in approach to work Able to anticipate needs and is self-directed Capability to exercise critical thinking skills to investigate and resolve issues Ability to adapt to changing environment and support of multiple requests. Good verbal and written communication skills SAP, Workday knowledge preferred, but not required.

Keywords: Jatca Inc., Cary , Senior Human Resources Assistant, Human Resources , Cary, North Carolina

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