Lead Employment Support Professional
Company: Monarch
Location: Raleigh
Posted on: April 23, 2025
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Job Description:
Make a Difference in Someone's Life!
At Monarch, we work together to provide life-changing care in
communities across North Carolina and Rhode Island. As a team, we
provide hope, promote wellness, and empower individuals and
families impacted by mental illness, substance use disorders,
intellectual and developmental disabilities, and traumatic brain
injury.
You Belong at Monarch
You deserve a positive and encouraging work environment - a place
where you can do your best work and grow as a professional. That is
just what you'll find at Monarch. Here, we care for people,
including our team members. We offer a comprehensive, competitive
benefits package that supports full-time and part-time team members
and their families. More than just a job, this opportunity with
Monarch will give you room to spread your wings and grow because we
believe in promoting from within and developing future leaders.
Job Highlights:
**The Lead Employment Support Professional must be a Qualified
Professional with at least 6 months of vocational experience.
A Qualified Professional (10A NCAC 27G .0104) must have one of the
following:
This Opportunity:
This position is responsible for providing clinical, administrative
and operational based supervision and guidance to both staff and
the individuals they support to enhance the quality of life through
services that enable individuals to achieve their personal dreams
and goals in work settings that result in good employment
outcomes.
What You'll Do:
--- Provide systems that assist people being supported in
identifying their own areas of strengths and needs to achieve their
personal dreams and goals that will enhance their quality of life
as related to best practice and state and agency
policies/procedures.
--- Oversee the operations of the program to include hiring,
training, and evaluation of Employment Support Professionals and
Employment Peer Mentors; develop expectations for staff regarding
community time, employer contacts, and employment rate.
--- Provide oversight of program and collaborate with behavioral
health supports.
--- Supervise Employment Support Professionals to ensure delivery
of evidence-based, ethical practices; supervision includes some
office-based sessions, as well as field mentoring. Provide frequent
field mentoring for new ESPs or ESPs with outcomes that are less
than desired.
--- Collect and report outcomes on persons supported on a monthly
basis.
--- Act as a liaison to other departments within the agency,
communicating regularly with behavioral health supervisors to
ensure that services are integrated, problem-solve program issues,
and to act as a champion for employment.
--- Manage continuing education for Employment Support
Professionals.
--- Collaborate with local Vocational Rehabilitation office to
discuss referrals.
--- Provide IPS Supported Employment services to a small
caseload.
--- Respond effectively to concerns of people supported and their
families in a positive and helpful manner. Ensure the need for
consultant services is coordinated with appropriate personnel.
--- Provide initial and ongoing assessment, evaluate effectiveness
of Employment Plan and progress made by person receiving services,
participate in team meetings/case reviews with other providers and
natural supports as needed and give input into Employment Plan.
--- Identify opportunities for community connections and
development/enhancement of natural support networks for people
served. Work with service staff to educate people served on these
options and access opportunities.
--- Use a range of communication skills and strategies to establish
a mutual relationship with the individual, staff, co-workers,
supervisors, other stakeholders and people who are important to the
individuals receiving services.
--- Ensure requests for services are made, continued stay and
discharge criteria for the service definition. Understand criteria,
target population matrices, service definitions, authorization
request, billing, etc. Services and supports that match the person
centered plan and the individual's needs shall be in place and be
fiscally viable.
--- Prepare and submit required or requested reports, documents,
assessments, evaluations and paperwork.
--- Work with supervisor on the continual assessment and
enhancement of services provided throughout the agency.
--- Attend and actively participate in meetings and training as
required. Maintain certification in all agency, state and federal
training requirements.
--- Demonstrate knowledge of and comply with all agency policies
and procedures, as well as state and federal statutes and
regulations related to specific program areas
--- Demonstrate knowledge of emergency procedures and assists in
crisis situations.
--- Demonstrate knowledge of and comply with all agency policies
and procedures.
--- Follow service definition guidelines for services being
provided.
--- Complete all other relevant responsibilities as assigned by the
supervisor.
--- Travel and driving may be required.
Education We're Looking For:
Bachelors: Human Services (Required)
Certifications We're Looking For:
Certified Employment Support Professional (CESP) - Association of
People Supporting Employment First, Drivers License (Valid) - USA,
Qualified Professional (QP) - Monarch-DSM
Experience We're Looking For:
Experience working with adults with a mental health diagnosis, an
intellectual/developmental disability, and/or substance use
disorder, Supervisory Experience, Vocational experience
Schedule:
Monday-Friday (8:00am-5:00pm)
Target Weekly Hours:
40
Monarch is an Equal Opportunity Employer
Monarch offers opportunities as diverse as the people we support
and the communities we serve. Monarch is an equal opportunity
employer and we are firmly committed to supporting and celebrating
all forms of diversity.
Monarch does not accept paper applications. Any person with a
disability who needs any reasonable accommodation under the
Americans with Disabilities Act to apply for a position or
otherwise to participate in Monarch job search or selection
process, should contact HR@MonarchNC.org or call (704)
986-1550.
This job description in no way implies that these are the only
duties and responsibilities to be performed. You will be required
to follow any other instructions and to perform any other duties
and responsibilities upon the request of a supervisor. This job
description is subject to revision at the discretion of
Monarch.
Keywords: Monarch, Cary , Lead Employment Support Professional, Human Resources , Raleigh, North Carolina
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