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Technical Support Specialist

Company: Blu Solutions Inc.
Location: Cary
Posted on: December 3, 2019

Job Description:

Title: Technical Support SpecialistThe technical support specialist, diagnoses, and troubleshoots incoming end user problems regarding hardware issues, connectivity issues, operating system issues, software problems, virus/malware threats, systems' status, and downtime procedures. This job solves a range of intermediate to expert-level problems.This position is directly customer facing and must enjoy working with end users to solve problems. An ideal canditate will be self motivated to learn new technologies and apply them within our organization. Responsibilities:--- Provides support services to employees with technical problems and information technology issues involving desktop, laptop, software and network/voip services from internal or remotely connected employees.--- Act as the technical liason between 3rd party managed service providers and customer software solutions.--- Develops, documents, and implements standard operating procedures and customer service guidelines for internal company support.--- Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.--- Maintains ticket tracking and resolution in our ticketing system.--- Supports and maintains effective relationships with users.Requirements:Minimum of 3-5 years of desktop support experience3-5 years of windows enviroment technical supportExcellent customer service and communication skillsGeneral understanding of corporate networking and voip systemsExperience with Exchange and Microsoft ADBeneficial SkillsOffice 365MS Access applicationsSharePoint SupportExchange, Domain and DNS experienceSSRS reporting experience

Keywords: Blu Solutions Inc., Cary , Technical Support Specialist, IT / Software / Systems , Cary, North Carolina

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