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IT Support Analyst II (Microsoft Intune / Autopilot)

Company: Conduent
Location: Morrisville
Posted on: April 6, 2021

Job Description:

About Conduent Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description --- Provides remote end-user support for Microsoft Intune/Autopilot.--- Assists end users with familiarity with corporate Intune/autopilot process.--- Requires experience with Windows 10, Android, IOS and Microsoft Intune/Autopilot.--- Mentors lower level desktop support members.--- Participates in ticket queue management.--- Manages site level inventory.--- Manages ticket queue for remote support requests.--- Escalates systems outages or problems that are impacting production.--- Validates that tickets are being assigned and worked in appropriate timeframes. "We cannot provide sponsorhip at this time" Closing Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduents ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .

Keywords: Conduent, Cary , IT Support Analyst II (Microsoft Intune / Autopilot), IT / Software / Systems , Morrisville, North Carolina

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