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Information Technology Help Desk Coordinator

Company: Loparex
Location: Cary
Posted on: May 6, 2021

Job Description:

JOB SKILLS, EXPERIENCE, AND KNOWLEDGE REQUIREMENTS

  • Associate degree required
  • Presentation skills (marketing background), creative, innovative, fresh ideas
  • Positive attitude and flexible
  • Excellent English communication skills, verbal and written
  • Able to assist with IT Documentation / policies
  • Excellent O365 experience, including MS Teams and Sharepoint
  • Excel, Word, Powerpoint
  • Some technical skills preferred, such as first level support or basic troubleshooting of common issues
  • Familiar with Helpdesk software
  • Basic reporting in Excel or PBI
  • Knowledgeable of creating AD accounts, delete, changes
  • Able to multitask and handle stress
  • Detail oriented
    PRIMARY JOB DUTIES AND RESPONSIBILITIES
    • IT communications on Intranet/Insight and via newsletters, keep IT Insight pages up to date
    • Outage alerts to Loparex employees
    • Schedule and coordination (IT SC review meetings, presentation material, Global IT staff meetings, etc.)
    • Assist with IT presentations (PPT)
    • Assist with the IT Weekly document (Word)
    • Global Helpdesk monitoring (aging tickets and updates), employee ticketing communications, and being the PoC between IT and employees
    • Potentially manage/lead Weekly Service desk meetings
    • Service desk Tracking / KPI / Performance monitoring
    • Monthly Dashboards / reporting for IT
    • Point-person for On/Off boarding process and AD updates
    • Purchases (IT software & hardware)
    • Submitting CERs and making sure signatures are obtained Associated topics: assistant, client support, edi, excel, help desk, information technology support, msword, system support, technical support, troubleshoot

Keywords: Loparex, Cary , Information Technology Help Desk Coordinator, IT / Software / Systems , Cary, North Carolina

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