Technical Account Manager - Expertise Connect

Company: IBM
Location: Holly Springs
Posted on: November 22, 2021

Job Description:

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.



Your Role and Responsibilities

Are you passionate about helping clients achieve their business goals? Do you enjoy learning new technology and problem solving? Then IBM Expertise Connect Program is for you. We are looking for highly experienced individuals who can establish a trusting relationship with our clients. As a Technical Account Manager (TAM), you will develop a consistent long-term partnership with our clients to maximize their ROI in IBM products. You will have the opportunity to be a part of the Hybrid Cloud Expert Labs organization where you develop critical-thinking skills and work with Subject Matter Experts to resolve complex problems for our worldwide clients. In addition, you will help drive delivery to leading-edge technology in the Journey to Cloud, Openshift, Cloud Paks, Intelligent Business Automation.

The Technical Account Manager has core responsibility in the following areas for Expertise Connect customers:Provide a single focal point to customers and field personnel for helping the client:Avoid problems (Preventive)

Avoid reoccurrence of problems after one has occurred (Proactive)

Lead coordination of current problems, reduce the impact (mitigation), expedite resolution, provide root cause and delivery of lessons learned (again, proactive)





Work with clients through Delivery Plan process to identify:Client goals where TAM can help

Patterns that match client goals

TAM objectives within each pattern that clients can track through the scorecard process





Provide Proactive Reports, based on client needs/desires

Responsible for ensuring that all contract deliverables are provided

Where appropriate, act as lead or primary TAM across all business units

Office Location: Raleigh, NC







Required Technical and Professional Expertise

Experience developing client relationships and strong rapport

Ability to prioritize, multi-task, and perform effectively under pressure

Excellent written and verbal communication skills across different departments and all levels of technical and management personnel

Excellent time management, organization skills, and the ability to manage multiple, complex, high-priority tasks and situations across multiple accounts.

Excellent problem-identifying skills, able to solve them quickly and thoroughly, using peers and internal resources as applicable

Excellent problem-solving skills, able to pay attention to detail and the ability to help resolve technical issues

Working knowledge and usage of Cloud technology (AWS/IBM Cloud/Azure/Google)

Working knowledge of OS (Linux, Windows)

Ability to communicate effectively and experience in presenting technical topics

Team player and willing to learn, especially new technologies











Preferred Technical and Professional Expertise

Fundamental and/or strong knowledge in following technology & skills is an advantage. (Java, Shell scripting, Python, Kubernetes, Containers, Perl etc. )

Experience in the IBM Products: Cloud Paks, Intelligent Business Automation, FileNet Content Manager, Business Automation Workflo, ODM, RPA, WDG, Automation Document Processing, MyInvenio

Experience of concepts of AI and Machine Learning

Strong interpersonal and negotiation skills allowing support of critical customer situations

Able to interpret and understand client's business and technical needs

Ability to bridge between Client's technical needs/problem and IBM Lab/Development











About Business Unit

IBM's Cloud and Cognitive software business is committed to bringing the power of IBM's Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments-with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.



This job requires you to be fully COVID-19 vaccinated prior to your start date, where legally permissible. Proof of vaccination status will be required. If you are unable to be vaccinated due to medical, pregnancy or religious reasons, we offer accommodations in accordance with applicable law.



Your Life @ IBM

What matters to you when you're looking for your next career challenge?



Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.



Impact. Inclusion. Infinite Experiences. Do your best work ever.





About IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.



At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.





Location Statement

IBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:



--12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.

--World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.

--Well-being programs to support mental and physical health.

--Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).

--Select educational reimbursement opportunities.

--Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.

--Giving and volunteer programs to benefit charitable organizations and local communities.

--Discounts on retail products, services, and experiences.



We consider qualified applicants with criminal histories, consistent with applicable law.



IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.





Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Keywords: IBM, Cary , Technical Account Manager - Expertise Connect, IT / Software / Systems , Holly Springs, North Carolina