Technical Support Engineer - Second Shift
Company: Net App, Inc.
Posted on: November 23, 2022
About NetAppWe're forward-thinking technology people with heart.
We make our own rules, drive our own opportunities, and try to
approach every challenge with fresh eyes. Of course, we can't do it
alone. We know when to ask for help, collaborate with others, and
partner with smart people. We embrace diversity and openness
because it's in our DNA. We push limits and reward great ideas.
What is your great idea? Job Summary Looking to join a fast paced
and challenging technical team where you can put your knowledge to
use? NetApp is growing our Cloud support teams across the US,
Europe and APAC. In support of that mission, we are seeking a
Technical Support Engineer with some Cloud experience and a strong
desire to learn on a continuous basis. We are looking for eager
individuals who love debugging and solving technical problems
throughout a technology stack, to join our team and help deliver
amazing capabilities to market. You will deliver high-quality
solutions to customers through email, phone and chat, and meet
priority-based SLAs. You are responsible for diagnosing,
troubleshooting and debugging complex software, file system or
network systems the various hyperscalers environment. You are
responsible for reporting design, reliability and maintenance
problems or bugs to NetApp engineering teams located across the
This opportunity is located in Wichita, KS or Research Triangle
Park (RTP), NC. Primary hours are Monday-Friday 1pm to 10pm Eastern
Job Requirements Prior experience providing technical support
services, including handling customer cases through
Ontap or Cloud experience
Understanding of several of the following: Storage and networking
infrastructure, Windows and Linux file services (ie. NFS and
CIFS/SMB), compute, storage, networking and debugging tools.
Strong command of the English language; both written and verbal
Excellent interpersonal communication and customer service skills
are needed in order to work successfully with customers in high
stress and/or ambiguous situations.
Strong aptitude for learning new technologies and understanding how
to utilize them in a customer-facing environment.
Ability to follow standard engineering principles and
Creative approach to problem solving.
Education Typically requires a minimum of 2-5 years of related
experience; or equivalent combination of applicable
education/training/certifications and relevant years of
professional industry experience.
Why NetApp?In a world full of generalists, NetApp is a specialist.
No one knows how to elevate the world's biggest clouds like NetApp.
We are data-driven and empowered to innovate. Trust, integrity, and
teamwork all combine to make a difference for our customers,
partners, and communities.
We expect a healthy work-life balance. Our volunteer time off
program is best in class, offering employees 40 hours of paid time
off per year to volunteer with their favorite organizations. We
provide comprehensive medical, dental, wellness, and vision plans
for you and your family. We offer educational assistance, legal
services, and access to discounts. We also offer financial savings
programs to help you plan for your future.
If you run toward knowledge and problem-solving, join us.
Keywords: Net App, Inc., Cary , Technical Support Engineer - Second Shift, IT / Software / Systems , Morrisville, North Carolina
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