Associate Director-Federal Programs
Company: Verizon
Location: Cary
Posted on: May 10, 2025
Job Description:
When you join VerizonYou want more out of a career. A place to
share your ideas freely - even if they're daring or different.
Where the true you can learn, grow, and thrive. At Verizon, we
power and empower how people live, work and play by connecting them
to what brings them joy. We do what we love - driving innovation,
creativity, and impact in the world. Our V Team is a community of
people who anticipate, lead, and believe that listening is where
learning begins. In crisis and in celebration, we come together -
lifting our communities and building trust in how we show up,
everywhere & always. Want in? Join the #VTeamLife.What you'll be
doing...The position will have Program Management oversight and
overall responsibility for the teams supporting either FBI, DOJ, or
USPS Federal agencies. The selected candidate will be responsible
for leading both management and front line team members supporting
projects, service management, and all facets of assigned program
oversight and actions for these agencies. This includes direct
customer interfacing, as well as Verizon support & Account Team
interactions, and escalation activity to drive service, issue and
project requirements from initiation through delivery and on-going
operational support.
- Interacting directly with Federal decision-makers and
government staff who are tasked with implementation and support for
telecommunications services for their Agency.
- Providing leadership and direction and driving cross-functional
teams to meet contractual obligations, schedule and budget
milestones, and standards of quality for services provided by
Verizon under several federal contracts regarding Program
Governance, Execution, and Control.
- Acting as a named Key Personnel assignment supporting Program
Management responsibilities for the FBI EIS contract, tracking &
driving resolution to program level issues and actions.
- Develops and oversees standardized, systematic approach to
Projects and Risk Management across the customer programs.
- Forming and maintaining trusted advisor relationships with
Government officials at multiple levels.
- Assigning and monitoring work, ensuring that project steps are
in alignment with Program objectives, on-time and within
budget.
- Maintaining positive working relationships with internal
stakeholder peers (sales, ordering, provisioning, operations,
engineering, etc.), and partnering with them to drive results.
- Supporting the Sales and Account teams in establishing the
overall growth strategy for both existing and potential new
services for your customers.
- Identifying and driving continuous process improvement
activities that impact the delivery of customer programs &
services.
- Responsible for effectively managing resource allocation and
oversight of staff to support program activities, deliverables and
revenue for your agencies.
- Achieving business and customer health metrics, objectives and
KPIs including NPS, OSAT, On-Time Project Delivery, Accounts
Receivable, Credits/Revenue, etc.
- Developing, coaching, and assessing the performance of the
employee workforce
- Fostering a culture of inclusion and positivity.You'll need to
have:
- Bachelor's degree or four or more years of experience;
- Eight or more years experience managing large, complex
government programs in communications or IT services
- Experience in management of diverse customer facing work
teams
- Strategic & Tactical leadership to drive process definition and
optimize execution activities to meet contract deliverables and
expected levels of performance, quality and efficiency.
- Experience interacting, managing and influencing client
relationships at all levels, including executive.
- Familiarity with service implementation processes &
requirements.
- Experience using MS Office, MS Project and other productivity
applications such as, Google Office, an enterprise accounting
system, teleconference system, and SharePoint
- Ability to obtain a Public Trust or higher clearanceEven better
if you have one or more of the following:
- PMP Certification
- Direct FBI, DOJ, and/or USPS or other federal customer
experience
- Masters degree
- The ability to communicate & present effectively both orally
and in writing to multiple levels, including executives, both
internally and externally.
- Excellent team leadership and interpersonal skills; ability to
coach, mentor, and train others within Verizon and have the ability
to educate key stakeholders; ability to lead cross-functional
teams
- Excellent organizational, interpersonal, communication,
negotiation, staff development and operations skills
- Ability to meet deadlines, manage multiple programs
simultaneously, and to work in a fast-paced, dynamic, customer and
team-oriented work environment
- Demonstrated ability to resolve complex process issues,
operational problems or other anomalies by isolating the core
issue, assembling options for resolution, and making decisions to
address the concernIf Verizon and this role sound like a fit for
you, we encourage you to apply even if you don't meet every "even
better" qualification listed above.Where you'll be workingIn this
hybrid role, you'll have a defined work location that includes work
from home and a minimum eight assigned office days per month that
will be set by your manager.Scheduled Weekly Hours40Equal
Employment Opportunity Verizon is an equal opportunity employer. We
evaluate qualified applicants without regard to veteran status,
disability or other legally protected characteristics.
Required
Keywords: Verizon, Cary , Associate Director-Federal Programs, IT / Software / Systems , Cary, North Carolina
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