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Lead Technical Engineer

Company: Verizon
Location: Cary
Posted on: July 15, 2019

Job Description:

What you'll be doing...

When our customers have a major technology incident that impacts their critical applications and services, you'll be there to take charge and manage the situation. You will be responsible for driving multiple activities to restore services in a way that meets or exceeds customer expectations. Your role will be pivotal to make sure that the incident management process work as planned and that we learn from these situations to continually improve.


  • Leading and managing our Incident Management process including creating and updating all supporting documentation, and providing both technical and management progress updates.
  • Performing (contributing to) initial triage and failure assessment of data and voice network infrastructure, applications, etc.
  • Coordinating activities and engaging Verizon resources as needed during Data and Voice network infrastructure incidents.
  • Coordinating and driving all activities during the incident on the incident bridge to quickly restore services.
  • Ensuring status updates are provided to company leadership and customers during recovery activities.
  • Overseeing post incident debrief meetings to identify root causes and engage vendors.
  • Ensuring that event details are gathered to provide necessary communications to customer and internal teams.
  • Ensuring that scenario based escalation lists are established, maintained and implemented as appropriate.
  • Provide daily guidance and direction to NOC team to include technical troubleshooting advice & assistance, or process and procedural direction.

    What we're looking for...

    You have somewhat advanced skills in Cisco router and switch administration, with applied knowledge of Routing concepts and configurations, understanding of Security (Firewall, Proxy, ACL, etc.) concepts and architectures, and understanding of IP Voice systems & applications. Strong knowledge and experience with incident and problem resolution processes. With great independence in these skills you perform well under pressure and can manage multiple operational activities. You work well independently as well collaboratively with diverse business teams, vendors and customer groups.

    You'll need to have:

    • Associate's degree or three or more years of work experience.
    • Three or more years of relevant work experience.
    • Experience in Cisco Router/routing, switch/switching administration and troubleshooting.
    • Understanding of Wide and Local Area Network designs, concepts, and architectures.
    • Willingness to work a flexible schedule, including nights and weekends as necessary.

      Even better if you have:

      • A degree.
      • Cisco Networking, Voice Certification(s).
      • Knowledge in one or more of the following areas: Cisco Voice, Security appliance or Applications support.
      • Experience in managing large scale technology incidents.
      • ITIL v3 Foundations Certification.

        #CustomerOperations

        When you join Verizon...

        You'll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America's fastest and most reliable network, we're leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we're about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

        Equal Employment Opportunity

        We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

Keywords: Verizon, Cary , Lead Technical Engineer, IT / Software / Systems , Cary, North Carolina

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