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Technical and Customer Support Specialist

Company: Belcan Corporation
Location: Cary
Posted on: August 16, 2019

Job Description:

A Technical and Customer Support Specialist job located in Cary, NC is currently available through Belcan. In this position you will work directly with customers, primarily in the food safety industry, to ensure proper onsite implementation of Remote Monitoring & Device Technologies. Technical and Customer Support Specialist job duties: Oversee hardware installation and provide training directly to clients and support teams. Continue to nurture each customer relationship by providing ongoing training and troubleshooting support, as well as follow-up site visits. Complete site visit reports, and consistently provide customer feedback to management. The TCS will make recommendations to management for improving customer satisfaction. The TCS will also participate in sales presentations and product demonstrations. Support testing of new hardware/firmware versions of the devices before release Implement upgrades of Hardware whenever needed Help investigate root cause of issues seen in the field Qualifications: Undergraduate student; pursuing BA/BS Affinity for training and communicating with customers in a professional and timely manner. Minimum 1 year of experience in technology troubleshooting and/or training Equivalent experience working in food processing, food safety, or food security will be considered. This position may be assigned to an East Coast, Mid-West or West Coast territory Travel: 60%- Both car and air travel Preferred Qualifications: Bachelor's degree in Science or IT Strong effective verbal, written, and interpersonal communication skills, with very strong presentation skills. A self-starter and self-learner that is capable of working with limited supervision. Service and results oriented with a strong desire to support customers and work as an extension of the sales team to support and close sales. Excellent organizational skills with the ability to multi-task, prioritize, and track many activities. Strong desire to lead and learn in the area of IoT, DaaS and Business Model Innovation.

If you are interested in this Technical and Customer Support Specialist job in Cary, NC please apply via the apply now link provided. Belcan is a global supplier of engineering, technical recruiting, and IT services to customers in the aerospace, industrial, and government sectors. Belcan engineers better outcomes through adaptive and integrated services - from jet engines, airframe, and avionics to heavy vehicles, chemical processing, and cybersecurity. Belcan takes a partnering approach to provide customer-driven solutions that are flexible, scalable, and cost-effective. Our unique capabilities have led to continuous growth and success for nearly 60 years. We are a team-driven Equal Opportunity Employer committed to workforce diversity.

Keywords: Belcan Corporation, Cary , Technical and Customer Support Specialist, IT / Software / Systems , Cary, North Carolina

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