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Senior Manager of Project Management

Company: Verizon
Location: Cary
Posted on: August 17, 2019

Job Description:

What you'll be doing...

The Senior Manager of Project Management will manage and oversee a team responsible for all Verizon transition activities for major customer outsourcing projects. This position is responsible for delivery commitments and resources worldwide to ensure profitability for VZ is achieved, customer satisfaction is met, and global corporate policies are adhered to. Specifics include:


  • Provide coaching, development and support to project team members and peers.
  • Support Verizon Credo through adherence to company policies, processes and practices.
  • Oversee all VZB transition related activities worldwide and across all delivery organizations.
  • Regular and proactive customer communications to ensure all customer concerns are addressed readily.
  • Oversee all transition and transformation planning, execution, reporting and related escalation management.
  • Oversee all TPV support globally, requirements, costs, deliverables and contract performance related to the project.
  • Define and manage project activities to meet VZ goals for financial performance
  • Develop and manage deliverables to plan.
  • Ensure all processes are documented and efficiently working for the project.
  • Participate and oversee that all relevant governance meetings are held within contract framework.
  • Maintain and publish status for all projects in progress.
  • Ensure all reports are developed and distributed as required by the contract.
  • Ensure and oversee that customer billing is properly created and sent in a timely manner as applicable.

    What we're looking for...

    You'll need to have:

    • Bachelor's degree or four or more years of work experience.
    • Six or more years of relevant work experience.

      Even better if you have:

      • A degree.
      • Seven or more years Project Management experience.
      • Experience with deploying and delivering complex solutions.
      • Strong verbal & written communication skills.
      • Ability to foster relationships and present to C-Levels within the Client Organization.
      • Enterprise Client experience.
      • Financial Business acumen.
      • ITIL Foundations v3, Project Management Professional (PMP) Certification, or ITIL Advanced/Intermediate Certification.
      • Advanced skills in Microsoft Office product suite, including PowerPoint, Excel & Word.
      • Knowledge with Customer Premise Equipment (CPE) and network elements.
      • Experience in Service Management related to Network, Managed Services, CPE, Security, Applications, Hosted / DCS Services, IT Services, Unified Communications.
      • Leadership skills & capabilities.
      • Ability to manage and negotiate with required internal and external organizations.
      • Ability to have completed multiple, complex technical projects.
      • Experience with Telecommunication/IT Outsourcing.
      • International experience.
      • Knowledge and experience with Clarity.
      • Experience in customer enablement tools.
      • Willingness to travel.
      • Technical skills certification:


        • Cisco Sales Expert (CSE)
        • Cisco Security Implementation Specialist (CSIS)
        • Cisco Certified Network Admin (CCNA)
        • Microsoft Certified Systems Engineer (MCSE)
        • Master's Certificate in Project Management (ESI)

          When you join Verizon...

          You'll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America's fastest and most reliable network, we're leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we're about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

          Equal Employment Opportunity

          We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

Keywords: Verizon, Cary , Senior Manager of Project Management, IT / Software / Systems , Cary, North Carolina

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