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Technical Support Specialist

Company: Robert Half Technology
Location: Cary
Posted on: September 15, 2019

Job Description:

As a technical support/helpdesk employee, you will be monitoring and maintaining the computer systems and networks within an organization in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you'll be the first person employees will come to. Tasks can include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face. Most importantly, as businesses cannot afford to be without the whole system, or individual workstations, for more than the minimum time taken to repair or replace them, your technical support is vital to the ongoing operational efficiency of the company. As technical support, you may also be known as a helpdesk operator, technician or maintenance engineer. You could work for software or equipment suppliers providing after-sales support or companies that specialize in providing IT maintenance and support. Alternatively, you may work in house, supporting the rest of the business with their ongoing IT requirements. Please Contact John Herion and John.Herion@RHT.com if you are interested or have further questions.REQUIREMENTS: * To be considered for this position, candidates must have experience in a similar role or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed * Relevant education and/or training will be considered a plus * Working with customers/employees to identify computer problems and advising on the solution * Logging and keeping records of customer/employee queries * Analyzing call logs so you can spot common trends and underlying problems * Updating self-help documents so customers/employees can try to fix problems themselves * Working with field engineers to visit customers/employees if the problem is more serious * Testing and fixing faulty equipment - provided by Dice

Keywords: Robert Half Technology, Cary , Technical Support Specialist, IT / Software / Systems , Cary, North Carolina

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