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Implementation Coordinator II

Company: NextGen Healthcare
Location: Cary
Posted on: January 16, 2020

Job Description:

Job Title
Implementation Coordinator II


Job Responsibilities:

* To provide end user education and training on software applications (internal and external) and assist with developing training materials and customer go-lives.

* Plays an active role in setting up dictionaries, tables, reference files, etc. within the application software required for the application implementation.

* Develops customized implementation plans and presents them to clients and prospects.

* Oversees and implements internal changes associated with process improvement projects.

* Coordinates systems implementations, clearing house enrollments, conversion projects and process improvement efforts.

* Interacts with all appropriate internal teams during the implementation phase and assists with coordinating the project team efforts.

* Assesses implementation project goals, plans, issues, timelines and action items.

Required Qualifications:

* Medical industry Implementation Project Management experience

* Ability to balance multiple priorities

* Excellent written and oral communication skills

* Ability to manage customer expectations

* Ability to be self-sufficient

* Proficient working with MS Office Suite of products including but not limited to Word, Excel, and, Power Point

* Working knowledge of Healthcare industry especially acute care services and physician office workflow

* Self-starter, with strong sense of ownership, assertive follow-through, and orientation towards results.

* Ability to perform well under pressure, adapt to change, and meet deadlines in a fast-paced environment.

* Excellent analytical and problem solving skills and strong attention to detail.

* Exhibits a positive, open, and professional attitude to internal and external customer base

* Ability and willingness to travel

* Bachelor's degree, preferably in a healthcare related field, or at least 1 years of proven experience successfully training, supporting and/or providing implementing assistance to NextGen Healthcare Client Accounts.

* 1 plus years of experience in project management, customer service or related experience

* Proficient at using a PC; highly proficient in MS Word, Excel, PowerPoint, OUTLOOK, etc., Internet

NextGen Healthcare believes in strength through diversity. We are an equal opportunity workplace and an affirmative action employer supporting Diversity, Disabled, and Protected Veterans. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Because NextGen Healthcare believes in providing a safe work environment, we conduct background checks as part of our hiring processes.

Job Description

Why not work somewhere better? The road to better starts with a single step. Join us on our relentless quest to improve the lives of those who practice medicine and those they care for. Our goal? Healthier patients, happier providers and happier employees. Please visit our website at:

Job Summary:

Responsible for coordinating the delivery of professional services to customers. Manages the delivery of multiple project initiatives designed to enhance the services and level of support provided to the client. Responsibilities include the overall planning, organizing, directing, controlling and delivery of all projects prioritized in alignment with the client's expectations and business needs.

Regular / Temp

Keywords: NextGen Healthcare, Cary , Implementation Coordinator II, Other , Cary, North Carolina

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