Help Desk

Company: American IT Resource Group
Location: Cary
Posted on: January 17, 2020

Job Description:

Hi Greetings from American IT Resource Group, Inc. This is Akash from AIT (American IT) Resource Group, Inc. We are looking for IT support -Helpdesk @ Cary, NC Kindly send me your updated profile and I am looking forward to work with you in this position. Appreciate if you could go through the below Job Description and Let me know your thoughts as soon as possible.
Role- IT support -HelpdeskClient- HCL AmericaLocation- Cary, NCDuration: ContractPlease share your Updated ResumeJob Description:-- Provide hardware / software / network problem diagnosis / resolution via telephone for customer's end users-- Route problems to internal I.M. support staff.-- Coordinate and manage relationships with vendors and support staff that provide hardware / Software / network problem resolution.-- Administer and provide User Access and Exit controls.-- Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's.-- Work closely with help desk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.-- Work closely with I.M. support staff to obtain technical knowledge and to permanently solve chronic problems.-- Training: Be willing to participate in on the job training designed to enhance skills and support capabilities. Eligibility, Knowledge, Skills & Experience -- 1 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks.-- Phone support experience is mandatory-- Technical helpdesk or technical call center experience is mandatory-- Disciplined, systematic problem-solving skills required.-- Hands-on work experience with the following:o Windows Operating systems - Windows XP/ 7 /10 -- Remote desktop connectivity applications-- MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook/Exchange-- MS Outlook:o Configuring the MS Outlook - via Exchange or POPo Making Calendar entries - setting up meetingso Sharing of calendar address book and contacts.o Making pst files, signatures, enabling - spell check options, read receipt, recall a sent email.o Setting up Rules in MS outlooko Internet Troubleshooting:o Knowledge of the working principles of DHCP and DNS.o Setting up/troubleshooting wired and wireless connections.o Knowledge of the usage of basic commands like ipconfig, Tracert, nslookup, loop back IPaddress.o Troubleshooting internet explorer issues - like secured sites not opening -- Knowledge of troubleshooting no network connectivity issues - like limited or no connectivity issues, page cannot be displayed-- VPN and remote dial-in users-- Support for laptop, desktops, and printers-- Others: Adobe Acrobat and other common desktop applications-- Basic knowledge of ITIL processes

Keywords: American IT Resource Group, Cary , Help Desk, Other , Cary, North Carolina