CaryRecruiter Since 2001
the smart solution for Cary jobs

Help Desk

Company: American IT Resource Group
Location: Cary
Posted on: January 17, 2020

Job Description:

Hi Greetings from American IT Resource Group, Inc. This is Akash from AIT (American IT) Resource Group, Inc. We are looking for IT support -Helpdesk @ Cary, NC Kindly send me your updated profile and I am looking forward to work with you in this position. Appreciate if you could go through the below Job Description and Let me know your thoughts as soon as possible.
Role- IT support -HelpdeskClient- HCL AmericaLocation- Cary, NCDuration: ContractPlease share your Updated ResumeJob Description:-- Provide hardware / software / network problem diagnosis / resolution via telephone for customer's end users-- Route problems to internal I.M. support staff.-- Coordinate and manage relationships with vendors and support staff that provide hardware / Software / network problem resolution.-- Administer and provide User Access and Exit controls.-- Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's.-- Work closely with help desk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.-- Work closely with I.M. support staff to obtain technical knowledge and to permanently solve chronic problems.-- Training: Be willing to participate in on the job training designed to enhance skills and support capabilities. Eligibility, Knowledge, Skills & Experience -- 1 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks.-- Phone support experience is mandatory-- Technical helpdesk or technical call center experience is mandatory-- Disciplined, systematic problem-solving skills required.-- Hands-on work experience with the following:o Windows Operating systems - Windows XP/ 7 /10 -- Remote desktop connectivity applications-- MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook/Exchange-- MS Outlook:o Configuring the MS Outlook - via Exchange or POPo Making Calendar entries - setting up meetingso Sharing of calendar address book and contacts.o Making pst files, signatures, enabling - spell check options, read receipt, recall a sent email.o Setting up Rules in MS outlooko Internet Troubleshooting:o Knowledge of the working principles of DHCP and DNS.o Setting up/troubleshooting wired and wireless connections.o Knowledge of the usage of basic commands like ipconfig, Tracert, nslookup, loop back IPaddress.o Troubleshooting internet explorer issues - like secured sites not opening -- Knowledge of troubleshooting no network connectivity issues - like limited or no connectivity issues, page cannot be displayed-- VPN and remote dial-in users-- Support for laptop, desktops, and printers-- Others: Adobe Acrobat and other common desktop applications-- Basic knowledge of ITIL processes

Keywords: American IT Resource Group, Cary , Help Desk, Other , Cary, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Criminal/Law Transcription Work from home
Description: Net Transcripts is looking for many vendors / independent contractors who have experience transcribing audio content of criminal investigations, court proceedings, law enforcement interviews, jail calls, (more...)
Company: Net Transcripts
Location: Burlington
Posted on: 01/28/2020

Want A Quick $350 Today?
Description: 1 Enter Email 2
Company: MoneyAtHome
Location: Wilson
Posted on: 01/28/2020

Practicante de compras
Description: Hubbell Lighting br br Hubbell Lighting Position
Company: Hubbell Incorporated
Location: Rocky Mount
Posted on: 01/28/2020


Want A Quick $300 Today?
Description: 1 Enter Email 2
Company: Part-Time-Cash
Location: Greenville
Posted on: 01/28/2020

Speech Therapist (SLP) Travel Job
Description: Jackson Therapy Partners has immediate travel opportunities for experienced Speech Language Pathology professionals SLP in North Carolina. Get the stability, benefits amp perks of a permanent position, (more...)
Company: Jackson Therapy Partners
Location: Greenville
Posted on: 01/28/2020

Sammy's Clerk PT
Description: OverviewTo provide excellent guest service through deli department activities.Responsibilities1. Provide polite, friendly greetings and interactions with all guests.2. Perform assigned duties in what (more...)
Company: Alex Lee, Inc.
Location: Burlington
Posted on: 01/28/2020

CDL-A Student Truck Driver
Description: CDL-A STUDENT TRUCK DRIVER JOBS Be the author of your story - write your future with Boyd Bros. Transportation As a CDL-A student truck driver with Boyd Bros. Transportation, you are paving the path (more...)
Company: Boyd Bros Transportation
Location: Danville
Posted on: 01/28/2020

Limousine / Van Driver - Courtyard Raleigh Cary (180034BK)
Description: Heres To Your Journey with Courtyard With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. (more...)
Company: Marriott International
Location: Burlington
Posted on: 01/28/2020

CDL-A Driver - 18+ mo previous EXP Required
Description: Opportunities Available for COMPANY DRIVERSBenefits ul li NEW PAY PACKAGE WITH BIG PAY RAISES li No Northeast li .47 - .55 CPM li Great equipment 2016 and newer Automatic
Company: Beacon Transport
Location: Wilson
Posted on: 01/28/2020

Travel / Locum Tenen PT Jobs Physical Therapist (Wilson)
Description: Of all the Healthcare Professional specialties we offer, Physical Therapist are one of the specialties that have the most difference between staffing agencies in job / travel assignment locations and (more...)
Company: HealthCare Traveler Jobs
Location: Wilson
Posted on: 01/28/2020

Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Cary RSS job feeds