HCS Clinical Support Specialist - IT Service Desk

Company: UNC Healthcare
Location: Cary
Posted on: October 10, 2020

Job Description:

Description

This position may

involve support of various hospitals and health care systems within the UNC

Health Care System, but will be employed by Rex Hospital, Inc. (this includes,

but is not limited to, for purposes of payroll, health benefits, retirement

options, and applicable policies.

Provides technical support for end users of the electronic medical

record (EMR) system. Ensures timely follow-up and resolution of support calls

and tickets. Facilitates problem resolution through communication with IT

experts responsible for systems as well as evaluating application performance

and proper flow of data to attain the required outcome. Utilizes excellent

communication skills to provide service excellence to all customers, clinicians

and physicians

Qualifications

Education Requirements:

Associate's degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience).

Licensure/Certification Requirements:

No licensure or certification required.

Professional Experience Requirements:

If an Associate's degree: Four (4) years of experience, including two (2) years of Clinical or IT experience and two (2) years of experience using an electronic medical records (EMR) system with demonstrated proficiency.

If a High School diploma or GED: Eight (8) years of experience, including two (2) years of Clinical or IT experience and two (2) years of experience using an electronic medical records (EMR) system with demonstrated proficiency.

Knowledge, Skills, and Abilities Requirements:

Excellent analytical and communication skills Ability to work well in a team environment Demonstrated ability to successfully manage multiple tasks simultaneously Highly responsive to internal customers

Keywords: UNC Healthcare, Cary , HCS Clinical Support Specialist - IT Service Desk, Other , Cary, North Carolina