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Systems Engineer (ITSM/Servicenow)

Company: Apptio
Location: Morrisville
Posted on: February 21, 2021

Job Description:

You: We are looking for a candidate that can demonstrate experience and capability implementing, maintaining and building upon ServiceNow platform technologies, workflows and integrations in controlled environments. You will need to be comfortable working with and documenting evolving systems designs, able to initiate efforts for continuous improvement or new functions that enable the organization to achieve goals and understand time demands of new projects and daily administration and can adapt between the two. Looking for a team player with a strong foundation with the Servicenow architecture.

Us: We are passionate about bringing our A-game to work every day and supporting our internal and external customers. We have a growth mindset, are curious, motivated and committed to ensuring our operations are efficient and effective. We are a cohesive and collaborative team who's always raising our own bar.

What We Want You To Do

  • Responsible for core administration, implementation, development and support of platform technologies with a critical focus on ServiceNow/ IT Service Management solutions.
  • Ensure overall performance, availability and fitness of applications and environments essential for operations and service delivery to Apptio employees and business partners.
  • Implement, configure and maintain new and improved platform functionality and systems to ensure continuous availability and operational enablement with a focus on scalability, coordinate Quality Assurance and User Acceptance Testing, tailor and extend solutions to increase efficiency and effectiveness through workflow development and customization, write light scripts (basic familiarity with JavaScript a plus) and software/systems integration and coordinate advanced development with Application Development resources.
  • Analyze and transform business and user requirements into actionable specifications, align deliverables and solutions with strategic vision for technology, consult and advise cross-functional teams on existing and forthcoming solutions, while you perform platform administration, including data management, security, integrity, release and update validation protocols, SOP and guidance documentation.
  • Work with Operations and cross-functional business users to resolve technical concerns; triage and coordinate response to performance and accessibility issues, incidents, system changes and reporting requirements.
  • Author and maintain clear and concise technical documentation including application & infrastructure documentation.

    Basic Qualifications
    • Bachelor's degree in Math, Statistics, Computer Science, Information Systems, or an equivalent technical field
    • 5+ years experience working with the Servicenow platform
    • Comfortable working with and documenting sophisticated and evolving systems designs, able to initiate efforts for continuous improvement or new functions that enable the organization to achieve goals and understand time demands of new projects and daily administration and can adapt between the two.
    • Strong communication skills (verbal, written, quick-thinking, collaborative, open-mindedness, motivational, and team building) and the ability to collaborate effectively across the team and the organization

      Desired Qualifications
      • Scripting experience with light integrations a plus, as well as demonstrated knowledge and applied understanding of ITIL concepts and IT Service Management processes in complex environments with significant customer impacts
      • ITIL v3 or higher certification preferred
      • Basic understanding of ITOM (Discovery, Service Mapping) with a desire to evolve that knowledge
      • Basic familiarity with IntegrationHub enablement capabilities
      • Additional certifications a plus (Certified Implementation Specialist, Certified Application Developer, Certified Application Specialist)
        Apptio's products empower business leaders to drive optimal financial performance across their organizations. More than 60 percent of Fortune 100 enterprises trust Apptio to manage spend across the entire IT portfolio and beyond, so that they can focus on delivering innovation. Apptio automatically ingests and intelligently structures vast amounts of enterprise and technology-specific spend and operational data and enables users across disciplines to report, analyze, plan, and govern their investments collaboratively, efficiently, and with confidence.

        Apptio Inc. is not open to 3rd party solicitation or resumes for our posted FTE positions. Resumes received from 3rd party agencies that are unsolicited will be considered complimentary.

        Apptio, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Apptio, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Keywords: Apptio, Cary , Systems Engineer (ITSM/Servicenow), Other , Morrisville, North Carolina

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