Junior Client Support Team Member

Company: QuestBlue
Location: Cary
Posted on: February 25, 2021

Job Description:

Telecommunication provider is looking to fill a position for the Technical Support Team to work at their office in Cary, NC.--The candidate should be detail oriented--with good communication and telephone skills. The job responsibilities would include daily interaction with customers and other team members effectively supporting our client's technical needs ultimately ensuring prompt and accurate customer service and increase client satisfaction. Key Duties and Responsibilities:* Manage support tickets, troubleshoot, and provide resolution as necessary. * Provide technical assistance to customers via phone, ticket system and email.* Install, upgrade, troubleshoot telecommunication hardware (QEMU / Linux VMs) and software systems. * Customize Telecommunications and PBX applications to meet user needs.* Build knowledge-based documents, FAQs, for customer training and support. Qualifications--(skills and experience)* 1 -3 years proven work experience as a Desktop/IT Support Technician or similar role.* Basic knowledge of Windows and Linux Operating Systems.* Knowledge of Asterisk or other opensource telecommunication software (desirable) * Knowledge of network security practices, firewalls including IPTABLES in CentOS (desirable)* Proven ability to remotely troubleshoot and resolve customer problems.* Analytical thinking and problem-solving skills as a fast learner.* Enthusiastic with a passion for technology--and efficient with time management skills.* Demonstrate a strong organization, prioritization skills and strong work ethic.* This person must be a self starter, motivated to want to be successful, enthusiastic, providing input to help us improve on a regular basis. Education: College experience, Associate degree or equivalent work experience in a similar role.A few more things: A position in a growing company where your opinion counts working with a fantastic culture of professionals. This is the perfect opportunity for an energetic, inquisitive, eager learner who has a can-do attitude and is looking to expand his/her IT skills. This is a long-term position for the right candidate.Job Type: Full-time Mon- Fri 9:00 AM to 5:30 PM?Location: Cary, NC office.Benefits* Medical Plan available for individual with 50% employee 50% company paid* Vacation/PTO and Company Paid Holidays.* Compensation: $16 to 18.00 USD Hourly (BOE)

Keywords: QuestBlue, Cary , Junior Client Support Team Member, Other , Cary, North Carolina