Junior Client Support Team Member
Company: QuestBlue
Location: Cary
Posted on: February 25, 2021
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Job Description:
Telecommunication provider is looking to fill a position for the
Technical Support Team to work at their office in Cary, NC.--The
candidate should be detail oriented--with good communication and
telephone skills. The job responsibilities would include daily
interaction with customers and other team members effectively
supporting our client's technical needs ultimately ensuring prompt
and accurate customer service and increase client satisfaction. Key
Duties and Responsibilities:* Manage support tickets, troubleshoot,
and provide resolution as necessary. * Provide technical assistance
to customers via phone, ticket system and email.* Install, upgrade,
troubleshoot telecommunication hardware (QEMU / Linux VMs) and
software systems. * Customize Telecommunications and PBX
applications to meet user needs.* Build knowledge-based documents,
FAQs, for customer training and support. Qualifications--(skills
and experience)* 1 -3 years proven work experience as a Desktop/IT
Support Technician or similar role.* Basic knowledge of Windows and
Linux Operating Systems.* Knowledge of Asterisk or other opensource
telecommunication software (desirable) * Knowledge of network
security practices, firewalls including IPTABLES in CentOS
(desirable)* Proven ability to remotely troubleshoot and resolve
customer problems.* Analytical thinking and problem-solving skills
as a fast learner.* Enthusiastic with a passion for technology--and
efficient with time management skills.* Demonstrate a strong
organization, prioritization skills and strong work ethic.* This
person must be a self starter, motivated to want to be successful,
enthusiastic, providing input to help us improve on a regular
basis. Education: College experience, Associate degree or
equivalent work experience in a similar role.A few more things: A
position in a growing company where your opinion counts working
with a fantastic culture of professionals. This is the perfect
opportunity for an energetic, inquisitive, eager learner who has a
can-do attitude and is looking to expand his/her IT skills. This is
a long-term position for the right candidate.Job Type: Full-time
Mon- Fri 9:00 AM to 5:30 PM?Location: Cary, NC office.Benefits*
Medical Plan available for individual with 50% employee 50% company
paid* Vacation/PTO and Company Paid Holidays.* Compensation: $16 to
18.00 USD Hourly (BOE)
Keywords: QuestBlue, Cary , Junior Client Support Team Member, Other , Cary, North Carolina
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