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Application Support Engineer (Systems Support Engineer)

Company: Wells Fargo Bank
Location: New Hill
Posted on: April 10, 2021

Job Description:

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. -In order to receive text message invitations, your profile must include a mobile phone number designated as -Personal Cell- or -Cellular- in the contact information of your application.-At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure; provides information security; and enables Wells Fargo global customers to have 24 hours a day, 7 days a week banking access through in-branch, online, ATMs, and other channels.Our mission is to deliver stable, secure, scalable, and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our employees.We are hiring a Systems Operations Engineer to join the Enterprise Services & Portfolio Management Platform Support Team within CTO. The Systems Operations Engineer will assist in delivering enterprise capabilities that improve overall availability of 130 + applications, ensuring that Wells Fargo products and services we provide are always on. We are looking for an engineer who enjoys and thrives on solving complex problems through innovation impacting change at scale. You will join an elite team of Systems Operations Engineers driving Technology's transformation by leveraging Site Reliability Engineering practices, enterprise capabilities and products, launching new platforms, building tools, automating away complex issues, and integrating with the latest technology.-This position will be supporting multiple applications, one of which is the Technology Operations Data Services Hub serves as the Single source of truth for regulatory, risk, leadership and operational reporting for all operational data required to run the business of technology. It is comprised of multiple components including an operational data store, data warehouse, and a business services layer with real-time APIs for use by applications. The Hub also supports Enterprise Standard BI tools. The Hub leverages the Enterprise Metadata Hub for Meta Data and Data Lineage, and the EDA Ab Initio solution for Data Intake.Key Responsibilities Include:- Provide production support for ETL batch jobs running traditional data warehousing and Hadoop Data Lake environments.- Troubleshoot, and analyze production job failures related to data, network file delivery, and server and application issues independently and provide solutions to recovery. Participate in root cause analysis and preventative actions to avoid recurring incidents.- Participate in the build out of automation to prevent problem recurrence; with the goal of automating response to all non-exceptional service conditions.- Collaborate with ETL development and support team members onsite and offshore, to resolve complex data design issues/provide optimal solutions that meet business requirements and benefits system performance.- Apply technology background in software engineering and systems engineering to ensure the applications on-boarded to SRE are available, have full-stack observability, and always-on by introducing continuous improvement through code and automation, and provide operational insight through analytics.- Assess the availability of critical business flows, identify service level objectives and indicators, and conduct destructive and resiliency testing to reach 99.995% availability for the firm's critical products and services leading to improved customer experience and customer satisfaction.- Develop original and/or complex code, provide coding guidance/review, and create documentation- Introduce enterprise capabilities, tools, and innovation to improve availability in a multi-cloud ecosystem by evolving observability, monitoring, logging, continuous improvement, and standardization/automation of key SRE metrics and IT Service Operations processes.- Evolve continuous inspection capabilities code quality to identify problems before they manifest in production.- Introduce and expand AIOps, and robotic process automation (RPA) to solve complex operational and systemic issues, and to improve availability of products to customers.- Share support responsibilities for critical applications, to identify systemic issues, conduct blameless post mortems, root cause analysis, and introduce strategic solutions in code that solve the problem and eliminate repeat issues.- Be willing to work non-standard business hours on an on-call basis in a 24x7x365 environment.

Required Qualifications

  • 5+ years of systems support analysis experience demonstrated through work or military experience
  • 3+ years of experience working in managed services as demonstrated through work, military, or education
  • 3 + years of Unix or Linux administration experience
  • 2+ years of Java experience
  • 2+ years of experience with Big Data or Hadoop tools such as Spark, Hive, Kafka and Map

    Desired Qualifications
    • Experience supporting an enterprise-level environment
    • Ability to interact with all levels of an organization; including management
    • Strong team or technical leadership experience
    • Strong verbal, written, and interpersonal communication skills
    • 2+ years of experience with scripting languages such as Bash, PowerShell, Python, Shell, VBScript, or JavaScript
    • Working knowledge of Cloud Platforms in one or a combination of the following: Amazon Web Services (AWS), Google Cloud Platform (GCP) or Pivotal Cloud Foundry (PCF)
    • Knowledge and understanding of MS Azure cloud computing technology
    • 1+ year of JIRA experience
    • Advanced scripting skills specifically around automation, log rotation, data collection, error collection and alerting
    • Experience with Ansible automation tool
    • Knowledge and understanding of Python, Ruby, PowerShell, and Shell scripting
    • Excellent verbal, written, and interpersonal communication skills
    • 2+ years experience with one or a combination of the following database: MySQL, Postgres, Oracle, Sybase, or Informix
    • Autosys experience
    • 3+ years of Tomcat development or implementation experience
    • Weblogic experience
    • 2+ years of Apache experience

      Other Desired Qualifications
      - Experience with system administration across multiple platforms-- Experience with one or more software development languages: Java, JavaScript, Ruby, Python- Experience with one or more Automation tools: Jenkins, Ansible, Puppet- Experience with one or more Observability/Monitoring tools: Elastic, Kibana, Grafana, AppDynamics, Kafka, Big Panda, Splunk

      Job Expectations
      • Willingness to work on-site at stated location on the job opening
      • Flexibility to frequently be on call beyond normal working hours

        Street Address
        NC-Raleigh: 1100 Corporate Center Dr - Raleigh, NC
        AZ-Chandler: 2600 S Price Rd - Chandler, AZ
        MN-Minneapolis: 550 South 4th St - Minneapolis, MN


        All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

        Relevant military experience is considered for veterans and transitioning service men and women.
        Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

        Benefits Summary
        Benefits-Visit -for benefits information.

Keywords: Wells Fargo Bank, Cary , Application Support Engineer (Systems Support Engineer), Other , New Hill, North Carolina

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