HCS Desktop Support Specialist - IT End User Support
Company: UNC Healthcare
Location: Cary
Posted on: April 10, 2021
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Job Description:
Description Become part of an inclusive organization with over
30,000 diverse employees, whose mission is to improve the health
and well-being of the unique communities we serve. Summary:
Responsible for the installation, configuration, management and
support of all desktops, portable computers and related peripherals
over a multi-platform network. Ensures end-users? productivity by
providing problem solution. Participates in evaluating products in
compatibility, flexibility, and ease of use including the design of
application options with mainframe applications. Responsibilities:
1. Assists in ensuring network security by enforcing passwords,
installing virus protection software, encryption technology.
Adheres to policies and procedures, creating user-profiles,
administers files and folders security and storage capacity. 2.
Manages desktop peripheral inventory and assists with asset
management. Maintains accurate records for device changes. Updates
the inventory system whenever a computer is installed or relocated
to provide accurate information. 3. Participates in evaluating
products in compatibility, flexibility, and ease of use including
the design of application options with mainframe applications. 4.
Performs installation and configuration of hardware and software
applications. 5. Provides customers with technical support and
incident resolution related to hardware and software. Provides
initial training to familiarize the customer with the operation of
the system. Performs desktop moves in a timely manner, based on
user/organization needs. Other Information Other information:
Education Requirements: Associate's degree in Computer Science,
Information Systems Management or related field (or equivalent
combination of education, training and experience).
Licensure/Certification Requirements: No licensure or certification
required. Professional Experience Requirements: If an Associate's
degree: No prior experience required. If a High School diploma or
GED: Four (4) years of relevant experience. Knowledge/Skills/and
Abilities Requirements: Excellent communication skills. Ability to
work well in a team environment. Demonstrated ability to
successfully manage multiple tasks simultaneously. Highly
responsive to internal customers. Job Details Legal Employer:
NCHEALTH Entity: UNC Lenoir Health Care Organization Unit: IT End
User Support Work Type: Full Time Standard Hours Per Week: 40.00
Work Schedule: Day Job Location of Job: US:NC:Morrisville Exempt
From Overtime: Exempt: No
Keywords: UNC Healthcare, Cary , HCS Desktop Support Specialist - IT End User Support, Other , Cary, North Carolina
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