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Customer Care Associate

Company: Meritage Homes
Location: Cary
Posted on: July 21, 2021

Job Description:

Responsibilities:

Meritage Homes is looking for a Customer Care Associate in our Raleigh division! The Customer Care Associate will:

  • Supervise the warranty-service work of laborers and sub-contractors at several home sites within a community
  • On warranty repairs, ensure all building codes, and Meritage Home standards of quality are met. Resolve quality control issues as they arise
  • Participate in the 10 step AVID-Customer Satisfaction process in assigned communities
  • Assist as time permits with the inspection process. Conduct walk-through inspections and other scheduled inspections with the homeowner
  • Manage customer expectations during the construction process through the homeowner orientation
  • Interact daily with various departments of company, subcontractors, homebuyers, homeowners, and city inspectors
  • Manage assigned warranty claims in organized and methodical manner
  • Manage paperwork flow to include updating reports, tracking customer sign offs, etc
  • Manage warranty reports to assure prompt-professional service to our homeowners
  • Interact with customers and interpret warranty claims vs. Meritage warranty manual
Qualifications:
  • Bachelor's Degree strongly preferred
  • At least one (1) year of construction experience with some supervisory or project oversight experience preferred
  • Advanced training in one or more trades within residential building industry strongly preferred
  • Knowledge of homebuilding and construction systems/processes, building codes and Register of Contractor Standards (ROC)
  • Must be able to read blueprints to maintain quality control and inspect all aspects of construction including framing, stucco installations, electrical, plumbing, etc
  • Excellent Customer service skills
  • Working knowledge of Microsoft Word and Excel. Knowledge of Hyphen a plus
  • Knowledge and use of a wide range of hand and power tools desired
  • Ability to explain complex issues to others in a manner easily understood by both associates in the industry and customers with limited knowledge of construction processes or terminology
  • Excellent problem/conflict resolution skills, ability to handle and diffuse difficult situations and customer concerns in a positive manner
  • A high degree of professionalism, tact and ability to influence others
  • Ability to prioritize projects, work against deadlines and organize work flow with multiple interruptions
  • Sound judgment, ability to make decisions, work and act independently, and seek assistance or consult with more senior construction personnel when necessary
  • Ability to operate an automobile, have a valid state drivers license, and personal vehicle liability insurance coverage to meet standard set by Meritage Homes
Overview:

Are you looking for an incredible career opportunity? Then Meritage Homes is the place for you!  From the homes we build to the careers we offer, we believe in quality. ? Meritage Homes is the ENERGY STARĀ® Partner of The Year in Sustained Excellence for being a leader in protecting the environment and advancing energy efficiency in homebuilding. We are looking for candidates who are excited about furthering their careers, as well as being a part of an organization that helps people live happier, healthier lives.  With over 100,000 homes built, Meritage Homes is looking for professionals who are self-starters and want to help our organization grow by providing new and innovative ideas. 

 

When joining Meritage Homes, you and your career can benefit in several ways, including:

  • A work environment that encourages creativity and innovative ideas from every level
  • An organization that lives by its core values everyday
  • Team atmosphere where very individual is considered a vital asset
  • State of the art technology to provide an optimal working environment
  • A competitive pay structure
  • Strong benefits
  • Flexibility in work-life integration
  • Team-oriented environment where all individuals play an integral role in the company
  • Opportunity to further your career in a growing national organization
  • Maintain a competitive drive to be the best

#LI-ND1

Keywords: Meritage Homes, Cary , Customer Care Associate, Other , Cary, North Carolina

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