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Member Retention Specialist

Company: Amazing Lash Studio
Location: Cary
Posted on: January 16, 2022

Job Description:

Job Description Are you passionate about people? Do you have a natural ability to connect with people? Are you a Customer Service ROCKSTAR? If this is you, join our talented team of Sales and Client Service Professionals and watch your career grow Amazing Lash Studio is looking for a Member Retention Specialist This role works with our Membership base and is responsible for keeping our members engaged in their membership, working with requests to cancel memberships, and ensuring top notch customer service is being delivered at all times. Our ideal candidate is a responsible, driven individual with excellent communication skills and a winning personality. We are looking for someone interested in a long-term role in a stable and positive environment with tremendous opportunity for professional growth. We offer a competitive compensation structure, hourly rate plus commissions - earning potential is practically unlimited for strong sales performers Job Duties Include: Managing incoming member cancellation request via phone and email and applying best practices to retain members Provide a pink glove member experience, which includes following up on member emails with phone calls, ensuring that top notch customer services is being provided in the studio at all tines, and going above and beyond for member satisfaction Maintain a high success rate in retaining members, hitting monthly KPI's and metrics This position coordinates, executes, and manages outbound call programs built to effectively retain customers through positive relationship building, listening to concerns/addressing issues, and educating on available products and services Executes additional outbound communication to effectively reduce suspended and frozen member counts This position requires someone who is highly organized, has excellent communication skills and displays good-judgment Practice and implement client deescalation techniques when necessary

Keywords: Amazing Lash Studio, Cary , Member Retention Specialist, Other , Cary, North Carolina

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