Decision Scientist

Company: Verizon
Location: Cary
Posted on: June 23, 2022

Job Description:

When you join Verizon Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect across the globe. We're a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward - and you can too. Dream it. Build it. Do it here.What you'll be doing... We are looking for a Decision Scientist who is ready, willing and able to work on a portfolio of innovative projects to enable digital operations excellence in the Verizon Business Group (VBG) with Customer Operations. The program direction includes artificial intelligence, operations automation, and industry leading omni-channel technology to improve the efficiency and client experience of our services. You will be using critical thinking skills to analyze a global network operations environment to transform data into actionable intelligence.Responsibilities will include:

• Use expertise to ensure adoption of advanced data science analytics across customer operations.
• Research, design, validate and implement operations initiatives by translating results from data into actionable insights that help drive business goals and improve operational performance.
• Develop and automate analytical reports for various business units and stakeholders throughout the organization to enable educated decision making.
• Regularly present and share findings with stakeholders to drive action within the operations environment and market business intelligence and analytics tools and strategies.
• Monitor and analyze key metrics and execute recurring analyses and reporting.
• Develop and maintain strong relationships with internal teams and provide analytical support as necessary.
• Coordinate with other team members to understand and identify the business problems and deliver the comprehensive analytical solutions.Where you'll be working:
  In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.What we're looking for... You'll need to have:
  • Bachelor's degree in Management Information Systems, Computer Science, Statistics, Analytics, Industrial Engineer, or other quantitative field or four or more years of work experience
  • Three or more years of relevant work experience.
  • Experience programming in Python, Julia or R, and querying data in SQL.
  • Knowledge of data visualization/dashboard software (ideally Looker or Tableau).Even better if you have one or more of the following:
    • A degree.
    • Data modeling experience.
    • Experience with Linux commands and Git version control.
    • Experience with PySpark development.
    • Experience with large and complex data sets.
    • Machine learning and data-mining background.
    • Ability to efficiently manage multiple projects with a strict focus on detail.
    • Strong communication skills.
    • Demonstrated data analytics and critical thinking skills.If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.Equal Employment Opportunity We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our page to learn more.COVID-19 Vaccination RequirementVerizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical, religious, or state law recognized reasons).

Keywords: Verizon, Cary , Decision Scientist, Other , Cary, North Carolina