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Desktop Support Specialist

Company: HCL Technologies
Location: Cary
Posted on: June 23, 2022

Job Description:

HCL - Desktop Support SpecialistTitle- Desktop Management AnalystKey Function: To provide local hands on IT Support to usersLocation- Cary,North CarolinaExperience- 0-2.5yrsSalary: 54000 PAJob Description-Key Objectives :

  • Overall administration and technical support of day-to-day onsite laptop/desktop service operations, either via face to face, telephone or via remote connection tools.
  • Communicate effectively with end-users and team members on Incidents raised. Efficiently resolve user incidents/requests, maintaining personal Remedy call queue at all times, ensuring tickets are processed in accordance with HCL procedures in order to meet set SLA's.
  • Manage the complete life-cycle of laptop/desktop environment from procurement, on-going support to decommissioning.
  • Support of laptop/desktop hardware (break fix), software (Microsoft technologies such as WDS and OS), CA Arcserve Backup, VMWARE, Symantec AV, managing peripherals, maintaining & administering all loan equipment.
  • Key part of the role is imaging of laptops, support standard build updates and conducting physical IT asset management and keeping the IT inventory up to date at all times.
  • Working and liaising with Global Service Desk in India for incidents and other IT support requirements.
  • Maintaining the IT store room, carrying out frequent stock checks and organisation of IT equipment.
  • Provide telephony and video conference support within the office environment as well as daily changing of backup tapes and logging results.
  • Create and update documentation on processes/systems relevant to the OSS team.
  • Provide support to other technical teams for IT projects and out-of-hours work.
  • Provide any other duties/tasks related to GEO IT Services.Experience :
    • Solid experience in a busy local IT support environment with excellent troubleshooting skills
    • Experience of supporting field-based users.
    • Good working knowledge and understanding of Microsoft Windows 7/8/10 - Office 2016 / )365
    • Experience of supporting Active Directory, Group Policy and File/Print management in a corporate environment would be advantageous.
    • Good organizational skills for IT asset management and inventory maintenance.
    • Excellent documentation skills for creating/updated processes and procedures.
    • Understanding of an Incident management system (Remedy desirable).
    • Must have excellent customer facing qualities with a flexible, can do attitude.
    • Experience and knowledge of Laptop imaging, preferably WDS.
    • Good knowledge of Networking & TCP/IP in a corporate environment.
    • Excellent verbal and written communication skills.
    • Ability to work independently and conscientiously.
    • Microsoft Certifications (MCP / MCTS) - would be advantageous.Hands on experience in working on Server Room / Data Center. Able to mount servers, switches and Routers. Able to provide console access.Interested candidate please share your updated CV at along with the below mentioned details:Please share the below required details:--- Current Role:--- Total Year Experience :--- Current Location :--- Current Salary :--- Annual Salary Expectation:--- Notice Period :--- Work Authorization :

Keywords: HCL Technologies, Cary , Desktop Support Specialist, Other , Cary, North Carolina

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