Donor Services Specialist

Company: The V Foundation
Location: Cary
Posted on: June 24, 2022

Job Description:

Description:
Donor Services Specialist

Position Description

Looking for a great work culture? Want to make a difference in the world and create change? We are looking for colleagues that will work to fund game-changing cancer research and save lives. The V Foundation for Cancer Research, co-founded by legendary basketball coach and announcer Jim Valvano and ESPN, provides a fun and rewarding environment where your work accelerates Victory Over Cancer. The V Foundation is a diverse community where employees are valued for their ideas and contributions.

Job Summary
The Donor Services Specialist is responsible for coding, recording, and processing all types of cash and non-cash charitable donations received by the Foundation. The Specialist's primary area of responsibility lies in accurate, timely gift entry and acknowledgment as well as in responding to donor inquiries. In conjunction with this responsibility, the Donor Services Specialist is also responsible for creating and updating donor demographical information as deemed appropriate and is also the primary person responsible for maintaining donation record files. The Donor Services Specialist will provide backup assistance to finance, development, special projects, and marketing, performing other administrative duties as needed.

Major Responsibilities/Activities
Key Responsibilities: (65%)
- Responsible for mail (open, copy, distribute, etc.)
- Process donations, stamping receipt date on all gift correspondence, logging donations in the check log, and assigning to correct campaign
- Photocopy all donation checks and associate with gift correspondence for paper and electronic files
- Accurately record gifts into the donor database paying close attention to donation details
- Run donor acknowledgment letters: assisting with reports and templates, proofing letters, and preparing for mailing
- Assist with donor data integrity: make demographic changes to donor profiles as needed, process duplicate merges
- Generate reports from the donor database as requested
- Answer multi-line phone and correctly route calls, accurately determine if caller does or does not need to be connected to staff member
- Complete matching gift confirmation requests, track matching gift confirmations and maintain matching gift pending file; process matching gifts when received to campaign of original gift
- Contribute to donor stewardship: responding to donor inquiries via phone and email, processing returned mail, recognizing tribute gifts attending weekly meetings with other departments as needed

Secondary Responsibilities: (35%)
- Basic operation and maintenance of general office equipment such as postage machine and printer/copier/scanner
- Assist as needed with office mailings and shipments
- Attend staff meetings & trainings as required
- Responsible for other administrative duties as assigned
- Prioritize and manage multiple responsibilities and projects while meeting deadlines
- Creatively solve problems and work independently under general direction
- Establish and maintain an effective customer service orientation towards all persons contacted during job performance including co-workers
- Execute work thoroughly and meticulously

Requirements:
Minimum Requirements:
- Associates degree and two years of progressively responsible and diverse administrative experience; OR, any equivalent combination of experience, training and/or education
- Skilled in Microsoft Office Suite: Excel, Outlook, PowerPoint, and Word.
- Quantitative processing skills (basic math through percentages, fractions and decimals, spreadsheet construction)
- Ability to learn customized software and processes quickly
- Elementary database reporting ability
- Quick, accurate, consistent data entry
- Excellent Customer Service skills: maintains a positive attitude with excellent communication and interpersonal skills, both oral and written
- Experience working with diverse populations
- Proven ability to maintain systems and processes

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Keywords: The V Foundation, Cary , Donor Services Specialist, Other , Cary, North Carolina