Client Services Specialist - Raleigh, NC
Company: Etix, Inc.
Location: Morrisville
Posted on: August 6, 2022
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Job Description:
Description:
As a member of the Client Services team, the Client Services
Specialist will proactively address client issues with a blend of
optimism and realism, with an emphasis on clear communication. This
position will support Etix's growing client base via phone and
email, as well as onsite at live events.The winning candidate will
have ticketing-related experience, be a proven self-starter and
problem solver with the ability to take direction and apply it to
unique challenges. The Client Services Specialist's tasks will
include creating events with the Etix ticketing system and
providing ongoing technical support and training on the Etix
system, hardware and equipment.Areas of responsibilityWork directly
with venues and promoters to provide world class supportCreate and
support events on the Etix platformOnboard new clientsTravel and
on-site support to live events is required for this position.
Travel is generally 25% and at times up to 30-40% during summer
concert/fair/festival season.Moving, installing, and supporting
Etix equipment. Ability to lift 30lbs (Reasonable accommodations
may be made to enable individuals with disabilities to perform the
essential functions) Skills/Experience RequiredHigh School Graduate
or equivalent is required. Associates Degree or higher is
preferred, but more importantly, you go above and beyond for our
clientsKnowledgeable about the ticketing industry and live
eventsDemonstrated excellent written and verbal communication
skillsA commitment to providing excellent service in a fast-paced,
high pressure environmentBeing a collaborator and team playerHaving
the ability to learn quickly and adapt in high-paced
environmentsWeb and tech savvyMust be flexible about working
nights, weekends and occasional holidaysAbout UsFounded in 2000,
Etix is an international web-based ticketing service provider for
the entertainment, travel, and sports industries, processing over
50 million tickets per year in 40 countries. As the largest
independent ticketing company in North America, Etix provides
flexible and secure online and box office ticketing solutions,
integrated digital marketing services and robust e-commerce
fulfillment to 4,000+ venues, theaters, arenas, festivals, fairs,
performing arts centers, and multi-use facilities.
BenefitsHealthcare: Etix offers competitive medical, dental, and
vision coverage options through United Healthcare for Etix team
members and their eligible family members, including domestic
partners.Healthcare Financial Savings: Etix offers Flexible
Spending Accounts (FSA), Health Savings Accounts (HSA), and
Dependent Care Flexible Spending Accounts (DCFSA) in conjunction
with our healthcare offerings. Financial Protection: Life
insurance, AD&D insurance, short-term disability, long-term
disability and workers' compensation are offered for eligible team
members and paid by the company. Optional additional Life Insurance
and AD&D may be purchased to cover an employee, spouse, and/or
child(ren).Retirement Planning: Etix offers a 401k retirement
savings plan with Fidelity Investments. Included in this program is
financial planning and budgeting counseling. Vacations & Holidays:
Everyone needs some time off from work to take care of personal
business, enjoy a well-earned vacation, or just unwind from the
demands of everyday life. At Etix, we offer Paid Time Off benefits
in addition to paid company holidays. Parental Leave: Parental
Leave is available to new Mothers and Fathers to help assist team
members welcome a new child to their family. Work Attire Program:
Etix offers an every day casual dress code. While on-site or with
clients, business casual attire is preferred. Etix offers branded
apparel for client facing team members. Other InformationNo
sponsorship or H1B situations can be accommodatedRelocation is not
available for this positionThis job requires you to be fully
COVID-19 vaccinated prior to your start date, where legally
permissible. Proof of vaccination status will be required. If you
are unable to be vaccinated due to medical or religious reasons, we
offer accommodations in accordance with applicable law. Etix
provides equal employment opportunities (EEO) to all employees and
applicants for employment without regard to race, color, religion,
gender, sexual orientation, gender identity or expression, national
origin, age, disability, genetic information, marital status,
amnesty, or status as a covered veteran in accordance with
applicable federal, state and local laws. Etix complies with
applicable state and local laws governing nondiscrimination in
employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment,
including, but not limited to, hiring, placement, promotion,
termination, layoff, recall, transfer, leaves of absence,
compensation, and training.PM21
Requirements:
PI187903718
Keywords: Etix, Inc., Cary , Client Services Specialist - Raleigh, NC, Other , Morrisville, North Carolina
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