Client Services Lead
Company: IQVIA
Location: Morrisville
Posted on: August 7, 2022
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Job Description:
Job descriptionJob OverviewUnder broad guidance, ensures clients
obtain maximum value from products and services in order to
facilitate a positive and productive long-term relationship, either
broad client or offering focused.Essential FunctionsEnsures
fulfillment of contract specifications and ad-hoc client requests
to build client satisfaction, under supervision.Assists team
members to build, establish and maintain effective business
relationships with clients to proactively support their needs as
their day-to-day contact, possibly focused on a specific product or
service.Ensures, through review and verification, that the product
deliverable meets the customer's specifications, including
timeliness and quality.Partners with the account manager and
clients to derive optimum value from IQVIA products and services by
explaining and expanding the usage of current IQVIA deliverables
and identifying revenue opportunities within existing
clients.Maintains effective internal communications with sales and
client service support to keep all apprised on activities with the
client.Monitors performance against existing service agreements and
ensures client's obligations are met.Researches, analyzes and
responds to client that require an in-depth understanding of the
client, specific business line, and/or therapeutic market.May
conduct product/services and process training for clients and other
employees.May conduct service meetings at client sites.Represents
IQVIA on external client projects.May mentor and lead other client
service reps and represent the manager in their
absence.QualificationsBachelor's DegreeReqFour (4) years of related
work experience ReqOne (1) to two (2) years experience as an IQVIA
Client Service Representative ReqBroad knowledge of the concepts,
practices and procedures of the client service representative field
ReqBroad knowledge of IQVIA products and the Pharmaceutical
industry ReqMeeting facilitation, presentation and training
experience ReqProficiency in PC applications, such as ExcelAbility
to communicate effectively with various levels in the organization
(written and oral) and to manipulate large transactional
databasesDemonstrated problem solving, analytical and strong
customer service skillsDemonstrated ability to develop and maintain
relationships in a diverse business environmentAbility to travel to
clients and IQVIA offices as appropriateIQVIA is a leading global
provider of advanced analytics, technology solutions and clinical
research services to the life sciences industry. We believe in
pushing the boundaries of human science and data science to make
the biggest impact possible - to help our customers create a
healthier world. Learn more athttps://jobs.iqvia.comWe are
committed to providing equal employment opportunities for all,
including veterans and candidates with disabilities.
https://jobs.iqvia.com/eoeAs the COVID-19 virus continues to
evolve, IQVIA's ability to operate and provide certain services to
customers and partners necessitates IQVIA and its employees meet
specific requirements regarding vaccination status.
https://jobs.iqvia.com/covid-19-vaccine-status
Keywords: IQVIA, Cary , Client Services Lead, Other , Morrisville, North Carolina
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