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Outreach Specialist

Company: Innovative Emergency Mgmt
Location: Morrisville
Posted on: September 20, 2022

Job Description:

Why join IEM?We are a woman owned company in emergency management, public health and digital citizen services that embraces teamwork, collaboration, flexible performance, actionable solutions and integrity/ethics. Our work touches everyone. We produce results that matter. Join us while we build a safe, secure, and resilient world.Our culture:IEMers believe in the greater good and it is our commitment to attract those who have excellent technical skills, creative minds and innovative ideas to keep propelling us forward. Primary Location: Candidates must originate from the EASTERN time zone in the United States, you will work remotely from home or personal office location Preference will be given to North Carolina ResidentsAll remote work environments require the ability to maintain minimum Internet speeds of 25 Mbps upload and 3 Mbps download, as well as a ping rate of 100 ms or less during working hours, regardless of the type and number of devices using your Internet connection. You must also have account privileges and access to your Internet service provider account during working hours for the purposes of maintaining the Internet connection, if needed. Travel Requirements: None Currently Job Summary:IEM has an exciting opportunity for a full-time Constituent Services Coordinator for a North Carolina client programhis is a full time and temporary position the length of which will be based on client needs and workload. Essential Functions:Supports the Executive Inquiry Officer to monitor, respond to, and address a high volume of inquiries received from email inbox and social media platforms from a variety of constituents, partners, and stakeholders in coordination with outreach teamAssists internal and external customers, communicating in a positive and professional manner in accordance with program policies and proceduresCoordinates across team, particularly with case management representatives, mortgage/lender/servicer team, and outreach team to develop clear and helpful responses to constituents and escalate cases or follow up on next steps as neededProvides excellent and courteous customer service with an emphasis on professionalism Updates constituent inquiries on SmartSheets tracker in coordination across teamParticipates in internal and external program meetings as neededOther duties as assignedMinimum Qualifications:2-3 years of experience in constituent services, public outreach, communications, case management, and/or public engagementStrong de-escalation and conflict management skills Strong analytical, prioritizing, interpersonal, problem-solving, and planning skillsStrong organizational skills and detailed oriented with a keen ability to multi-task and Strong communication skills both written and verbalAbility to work and thrive in a fast paced environmentStrong data entry experienceProficient with Microsoft Office tools (e.g., Outlook, Word, PowerPoint, Excel)Proficient in SmartSheets and other tracking systems desiredIEM is an Equal Opportunity Employer including Vets and DisabledWe are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.If you need a reasonable accommodation for any part of the employment process, please contact Human Resources and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from Human Resources.

Keywords: Innovative Emergency Mgmt, Cary , Outreach Specialist, Other , Morrisville, North Carolina

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