Veterinary Hospital Receptionist, Part-Time job - Cary, NC Petco Careers
Posted on: September 20, 2022
Come work at a place where innovation and teamwork come together
to support the most exciting missions in the world!
The purpose of this position inherently involves providing
excellent customer care to our Petco full-service Vetco Total Care
hospital clients. The Concierge represents the mission and values
to all customers and is typically the first and last person a
client encounters when entering our hospital. The Concierge is
responsible, like all team members, for fostering cohesion and
motivation within the practice.
All hospital partners are responsible for performing duties in a
way that creates an environment in which:
- The patient's needs always come first.
- Every team member understands that they have the power to do
what it takes to create an exceptional customer and patient
- Contentious issues are dealt with and resolved as they occur,
or as soon as is possible.
- exceptional teamwork and commitment to shared goals benefits
the entire organization.
Essential Job Functions
List the essential duties and responsibilities that are required of
this position. This section includes the primary accountabilities
or duties of the job. The incumbent must be able to perform all the
following duties and responsibilities with or without reasonable
- Assume primary responsibility for answering the practice phone
and routing calls appropriately.
- Maintain hospital appointment calendar including scheduling
appointments from callers or visitors and reviewing on-line
- Greet all visitors to the practice; greet clients and patients
by name as they arrive for appointments and notify technical staff
when they arrive. Monitor wait times and make accommodation as
necessary during peak/busy times, or when medical staff is dealing
with an emergency situation.
- Participate in the training of new staff members and general
dissemination of knowledge as required.
- Ensure that the waiting area is consistently cleaned (including
using special disinfectants in the case of the presence of
suspected contagious disease) and well-stocked with appropriate
- Confirm all appointments by client's preferred communication
method (phone, email, text) the prior day, and make necessary
- Possess basic understanding of practice logistical specifics in
order to provide backup support to technical staff when rooms need
to be loaded or patients need to be discharged and primary staff
members are otherwise occupied.
Other Duties and Responsibilities
Perform additional duties as assigned
Nature of Supervision
In all activities related to the care and handling of patients and
clients, the Hospital Concierge will take direct supervision from
the Hospital Office Manager and Hospital Leader on Duty
Planning and Problem Solving
Like all team members, the Concierge plays a crucial role in
ensuring that day-to-day operation of the hospital is efficient and
provides an optimal experience for our patients, and clients. The
Concierge has the primary responsibility of consistently ensuring
that the hospital workflow is optimized, which may require
rescheduling appointments as well as maintaining an open line of
communication with clients who are present in the practice and may
need to wait longer than expected due to unforeseen circumstances
(emergencies, etc.). The Concierge must ensure that the scheduled
appointment duration is situation-appropriate (i.e. consider number
of pets, sick/vs. well, etc.).
This role is unique in the hospital in that the Concierge will
often be the first or last person dealing with upset or even
potentially unhappy clients. This role requires an individual who
is compassionate yet adaptable and flexible, and capable of not
only doing what it takes to make the client's and pet's experience
in our hospital optimal but also ensuring that the medical staff
can focus on delivering excellent care. At times when these goals
may seem to be at odds, it is the job of the Concierge to formulate
strategies that accomplish both.
This position will impact the organization by contributing to the
growth of productive practice while focusing on a high-quality
standard of care. From an overall hospital organizational
standpoint, this position is critical to ensuring that our client's
first and last impressions of our facility and staff are
This position has no immediate supervisory duties.
- High school diploma is a requirement.
- Must have at least 1 year's previous experience working in
veterinary practice or a customer-facing role in another
- Must have excellent written and verbal communication
- Must be compassionate and sympathetic and be able to maintain a
professional attitude and demeanor during emotional and stressful
- Must have exceptional telephone and computer skills.
- Must be a team player willing to learn new techniques and
treatments, offer creative ideas, and accept change.
- Preferred: Previous experience using a Practice Management
Competencies: Completed by Total Rewards Department
Job duties are to be conducted in the Vetco Total Care full service
veterinary hospital. This position may involve bending, kneeling,
lifting (up to 30 pounds, as necessary) and standing for long
periods of time. A large amount of this partner's time will be
spent in direct contact with clients and their pets.
This position will regularly communicate with clients, veterinary
specialists, and companies that provide products and/or services
that the practice utilizes.
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, age, protected
veteran status, or any other protected classification. Associated
topics: criticalist, locum, medicine, neuter, oncologist, primary
care, spay, spay neuter, surgeon, veterinarian
Keywords: VETCO, Cary , Veterinary Hospital Receptionist, Part-Time job - Cary, NC Petco Careers, Other , Cary, North Carolina
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