Company: Healthcare Support
Posted on: September 24, 2022
Are you an experienced Remote Customer Service Representative
looking for a new opportunity with a prestigious healthcare
company? Do you want the chance to advance your career by joining a
rapidly growing company? If you answered ???yes" to any of these
questions ??? this is the position for you! Daily Remote Customer
Service Representative Responsibilities:
- Handle high volume inbound calls supporting members with choice
counseling when selecting the most appropriate health care plan to
meet their needs.
- Accurately document member information and call notes.
- Provide accurate information and provide a positive experience
to all callers, including potential Providers and local county
offices in addition to members and/or authorized
- Complete outbound follow up calls as appropriate.
- De-escalate callers when handling complaints and/or grievances,
escalating if appropriate.
- Handle up to three (3) incoming chat sessions from members
and/or authorized members to answer questions, or assist with
enrollments, disenrollment???s, and appeals.
- Complete offline work tasks as needed.
- Other duties as assigned. Remote Customer Service
- 1 year of Call Center Experience- healthcare preferred
- High School Diploma or GED
- Computer skills- Microsoft word, Excel, and outlook
- Excellent verbal communication skills
- Must reside in GA, SC, FL, or NC
- No time off needed during the training period 7/18-8/5 Hours
for this Remote Customer Service Representative Position: Monday
??? Friday; 11:00am ??? 8:00pm EST Advantages of this Remote
Customer Service Representative position:
- Competitive salary $16.50/HR
- Benefits offered, Medical, Dental, and Life Insurance
- Fun and positive work environment Interested in being
Considered? If you are interested in applying to this position,
please click Apply Now for immediate consideration. Healthcare
Support Staffing, Inc. is an equal employment opportunity employer
and will consider all qualified applicants without regard to race,
color, religion, disability, sex, sexual orientation, gender
identity, national origin, protected veteran status, or any other
characteristic protected by applicable local, state, or federal
Keywords: Healthcare Support, Cary , Enrollment Representative, Other , Morrisville, North Carolina
Didn't find what you're looking for? Search again!