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Enrollment Representative

Company: Healthcare Support
Location: Morrisville
Posted on: September 24, 2022

Job Description:

Are you an experienced Remote Customer Service Representative looking for a new opportunity with a prestigious healthcare company? Do you want the chance to advance your career by joining a rapidly growing company? If you answered ???yes" to any of these questions ??? this is the position for you! Daily Remote Customer Service Representative Responsibilities:

  • Handle high volume inbound calls supporting members with choice counseling when selecting the most appropriate health care plan to meet their needs.
  • Accurately document member information and call notes.
  • Provide accurate information and provide a positive experience to all callers, including potential Providers and local county offices in addition to members and/or authorized representatives.
  • Complete outbound follow up calls as appropriate.
  • De-escalate callers when handling complaints and/or grievances, escalating if appropriate.
  • Handle up to three (3) incoming chat sessions from members and/or authorized members to answer questions, or assist with enrollments, disenrollment???s, and appeals.
  • Complete offline work tasks as needed.
  • Other duties as assigned. Remote Customer Service Representative Requirements:
    • 1 year of Call Center Experience- healthcare preferred
    • High School Diploma or GED
    • Computer skills- Microsoft word, Excel, and outlook
    • Excellent verbal communication skills
    • Must reside in GA, SC, FL, or NC
    • No time off needed during the training period 7/18-8/5 Hours for this Remote Customer Service Representative Position: Monday ??? Friday; 11:00am ??? 8:00pm EST Advantages of this Remote Customer Service Representative position:
      • Competitive salary $16.50/HR
      • Benefits offered, Medical, Dental, and Life Insurance
      • Fun and positive work environment Interested in being Considered? If you are interested in applying to this position, please click Apply Now for immediate consideration. Healthcare Support Staffing, Inc. is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.

Keywords: Healthcare Support, Cary , Enrollment Representative, Other , Morrisville, North Carolina

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