Client Service Specialist
Company: SPECTRUM
Location: Cary
Posted on: November 26, 2022
Job Description:
At a glance:
Do you desire a competitive salary,
an uncapped sales commission and a $10,000 signing and performance
bonus?Are you a strategic and client-focused sales expert talented
in simplifying the technology and communication needs of enterprise
businesses? Can you commit to a consultative field sales position
guiding organizations through the selection of voice, data and
video solutions? Our company:
At Spectrum Enterprise, our goal is to foster an engaging work
environment that encourages our team members to reach their full
potential. We promote a culture of excellence that celebrates
diversity, innovative thinking and dedication to consistently
exceeding client expectations.
Spectrum Enterprise, a part of Charter Communications, Inc., is a
national provider of scalable, fiber technology solutions serving
Americas largest businesses and communications service providers.
The broad Spectrum Enterprise portfolio includes networking and
managed services solutions: Internet access, Ethernet access and
networks, Voice and TV solutions. Spectrum Enterprises
industry-leading team of experts works closely with clients to
achieve greater business success by providing solutions designed to
meet their evolving needs. More information about Spectrum
Enterprise can be found at enterprise.spectrum.com.
Highlights:
As a Major Account Executive Generalist, you focus on using
consultative sales techniques to simplify and enhance client
technology and communication needs. Through your expertise and
understanding of each clients current and future needs, you
highlight combinations of our voice, data and video solutions for
their toughest network challenges. You have a passion for
supporting potential and current clients through selling,
transferring and providing detailed information.
You proactively identify roadblocks and overcome obstacles to
increase business while improving the client experience. You are
excited to embrace a hybrid account executive and account
management role and are motivated by a goal structure that is
comprised of 80% new sales and 20% renewal sales. You flourish with
regular travel capturing and managing accounts within a specified
footprint. You report directly to the Manager of Sales Vertical
Accounts for goals, guidance and assistance.
Position benefits:
Competitive salary with sales
incentives.$10,000 signing and performance bonus (external hires
only).Health, vision and dental insurance.100% company match 401(k)
up to 6%.Company funded retirement accumulation plan for an
additional 3%.Education assistance.Pretax childcare spending
account. Paid holidays, vacation days, personal days and sick
days.Employee discount on Spectrum services where available.What
you will do:
Be an impactful member of the sales
team through the achievement of $5,000 in monthly data, voice and
video sales goals.Drive the sales process through a consultative
needs analysis with prospective accounts to understand their
business needs and provide uniquely beneficial product
solutions.Entice clients by creating informative sales proposals
and conducting product benefit presentations.Self-generate leads by
contacting prospective clients via telephone, cold call premise
visits, networking and industry events. Qualify leads through the
submission of a return on investment (ROI) and accompanying
analyses while scheduling a site survey to determine
serviceability.Increase overall sales through upsell opportunities
and securing contract renewals with established clients.Maintain an
accurate sales database to report on sales activity and client
information.Encourage long-term client retention through
collaboration with Account Management, Sales Engineering, Sales
Support and Marketing for handoffs and issue resolution. Develop
key sales skills by attending sales meetings and training
sessions.Required keys for success:
Three or more years of experience
exceeding revenue goals. Understanding of computer networking,
local area network (LAN) and wide area network (WAN) technologies,
high-capacity and fiber connected networks. Proven history of
networking, negotiation and closing skills.Deadline-driven with the
ability to multitask while working under pressure.Quick learner
with the ability to apply knowledge within a team environment.Valid
drivers license, a safe driving record and availability to
travel.Effective written and spoken English communication skills
with all levels of an organization.How you will stand out from the
crowd:
Three or more years of exceeding
revenue goals selling data, voice and video solutions in the
telecommunications business-to-business (B2B) industry.Experience
using client resource management (CRM) systems, like
Salesforce.Proficient in Microsoft Excel, Word, PowerPoint and
Outlook.Your education:
High school diploma or equivalent
(required).Bachelors degree in a business-related field
(preferred). SCM262 328216 328216BR Required
Keywords: SPECTRUM, Cary , Client Service Specialist, Other , Cary, North Carolina
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