Client Services Representative - $1000 Signing Bonus!

Company: Encore Vet Group
Location: Cary
Posted on: January 23, 2023

Job Description:

About our PracticeQuartet Veterinary Hospital - Surgery has one of the most experienced board-certified surgical team in the Triangle Area. We provide orthopedic, neurosurgical, soft tissue, and oncologic surgery. Our team consists of technicians, technician assistants, patient care coordinators and receptionists, all working with the surgeons to provide the highest standard of care for our patients and their families.About the Position The client service representative plays a critical role in the client experience acting as the gatekeeper of both the first and last impressions of the practice. If those impressions are positive, the client will most likely feel more confident and comfortable with their surgical practice choice.Primary responsibilities include:Answering phones and taking messagesScheduling appointmentsGreeting clients as well as processing their financial transactionsUsing EzyVet PM software to schedule, prepare records, send remindersCommunicate effectively with the technician staff and DVM staff on all items related to patient/clientsSending and receiving consent forms, estimates and appointment remindersResponding to messages through multiple hospital platformsTriaging calls on a case-by-case basis for best scheduling in partnership with the medical teamCommunicating with referring veterinariansWillingness to cross-train with the patient care teamRequirements:Excellent customer service skills. We want to know that you have worked in customer service, not that you can. We prefer veterinary experience (at least two years).Outstanding team skills. You will be working with the front and the back staffs as well as the doctors and it will be critical that you are comfortable working with diverse communication styles.Ability to multi-task. Yes, like any busy practice, the phone will be ringing, while you are on a phone with a client and at the same time a staff member is trying to get your attention. You need to be able to handle it all with grace and a cool head.Comfortable with practice management software. You do not have to know ours but be a quick study. You will be on your computer all day.Calm in the storm: Customer service can be stressful. We need our staff to be able to remain calm when clients aren't, to ensure we can be an objective advocate for their pets.Communications: Able to communicate your client's needs clearly and concisely to the professional staff.Flexibility: In a small team everyone needs to be able to pitch in, as necessary. Everyone.Hours: Monday-Friday. This is a 4 day 40-hour a week position. We will determine the optimal schedule after speaking with you. Hours are 8:00am - 4:30pm.

Keywords: Encore Vet Group, Cary , Client Services Representative - $1000 Signing Bonus!, Other , Cary, North Carolina