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Desktop Support L2 support

Company: Tanisha Systems
Location: Cary
Posted on: January 26, 2023

Job Description:

Desktop Support L2 support

Cary, NC - 27513 : 3 Positions

12+ Months

Experience-based Windows support

  • Configuration/imaging
  • Installation environment
  • General Windows OS troubleshooting

    Hardware support and troubleshooting

    • Troubleshooting hardware issues
    • Replacing desktop/laptop hardware
    • Installation of peripheral devices

      Business Skills:

      Experience of Deskside Level 2 troubleshooting

      Preferred if have experience in leading teams of 4-8 deskside engineers

      Ability to interact with customers to ensure that the service is efficient and responsive

      Provide SME support analytically to a successful conclusion

      Ability to interact with cross functional teams of EUC to provide support on any due diligence required to perform the solutioning of the of field services/deskside support project architecture

      A self-starter with ability to work on their own initiative

Keywords: Tanisha Systems, Cary , Desktop Support L2 support, Other , Cary, North Carolina

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