Desktop Support L2 support

Company: Tanisha Systems
Location: Cary
Posted on: January 26, 2023

Job Description:

Desktop Support L2 support

Cary, NC - 27513 : 3 Positions

12+ Months

Experience-based Windows support

Configuration/imaging
Installation environment
General Windows OS troubleshooting

Hardware support and troubleshooting
- Troubleshooting hardware issues
- Replacing desktop/laptop hardware
- Installation of peripheral devices
  
  Business Skills:
  
  Experience of Deskside Level 2 troubleshooting
  
  Preferred if have experience in leading teams of 4-8 deskside engineers
  
  Ability to interact with customers to ensure that the service is efficient and responsive
  
  Provide SME support analytically to a successful conclusion
  
  Ability to interact with cross functional teams of EUC to provide support on any due diligence required to perform the solutioning of the of field services/deskside support project architecture
  
  A self-starter with ability to work on their own initiative

Keywords: Tanisha Systems, Cary , Desktop Support L2 support, Other , Cary, North Carolina

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