L3 Support Engineer

Company: Luxoft
Location: Cary
Posted on: March 16, 2023

Job Description:

Project Description RTB Engineer is responsible for providing L3 application support for the micro-segmentation product. We are looking for someone with 5-6 years of experience, able to function as an independent member of the team handling escalations from L2 support team, diagnose issues and identify root cause. Responsibilities --- Diagnose micro-segmentation product escalations from L2 support teams for resolution --- Report and escalate issues to vendor support (TAM) when necessary --- Ensure critical KPI, SLA and deliverables are met on a periodic basis for the micro-segmentation application. --- Network traffic flow analysis Skills Must have Troubleshooting (AIX, Linux, Solaris, Windows - This is a must for all 4 Operating systems for agent troubleshooting) 7 years Linux Administration (Ubuntu preferred but not mandatory) Docker / Nomad Experience Experience with REST API troubleshooting Familiarity with SDLC Familiarity with Agile scrum methodologies Scripting (Bash, Python, Ansible) Strong understanding of Firewalls Previous experience with Guardicore or Illumio (Micro-segmentation principals) Familiar with Strace (system calls) and tcpdump (network) troubleshooting Strong understanding and troubleshooting of kernel-based issues Ability to communicate high-level and low-level requirements to end users Nice to have Python Languages English: C2 Proficient Work Type Full-time employment Relocation package If needed, we can help you with relocation process.

Keywords: Luxoft, Cary , L3 Support Engineer, Other , Cary, North Carolina