Tech Support Consultant
Company: MetLife
Location: Cary
Posted on: March 17, 2023
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Job Description:
Position: Tech Support Consultant Job Location : United States :
North Carolina : Cary Work Arrangement: Hybrid - 3 days in office/2
days remote. Role Value Proposition: Work cross-functionally to
evaluate processes and procedures for automation opportunities.
Identify process improvement opportunities to allow successful
conversion to an automated process. Define, implement, and manage
toolsets required to enable self-service infrastructure and process
automation. Create a framework for other IT teams to utilize in
automating jobs, processes, and tasks. Train staff and define
automation best practices. Work with Cloud, Infrastructure, and
Network teams to automate lifecycle, configuration management, and
issue remediation utilizing infrastructure as code (IAC). Work with
Service Management and Operations teams to automate support and
end-user self-service processes, focusing on cloud-native services
and optimizing the automation landscape through the adoption of
these services. Contribute to technical discussions internally and
with vendor teams. Produce design plans, implementation diagrams,
data flow mappings, and as-built documents. Lead transformational
initiatives. Essential Business Experience and Technical Skills:
Bachelor's degree in Computer Science or Applied Computer Science
(willing to accept foreign education equivalent) plus three (3)
years of experience designing, building, configuring, integrating,
and managing key components of a fully automated tool stack.
Specific skills/other requirements (quantitative experience
requirement not applicable to this section unless otherwise
stated)must possess the following: Building automation to create
process efficiencies and provide business value (3 years);
deploying and managing infrastructure lifecycle in software
development, DevOps, or similar role utilizing infrastructure as
code (IAC) (2 years); automating processes through CLI and REST API
interfaces using scripting, development, and data technologies,
including PowerShell, Python, JavaScript, JSON, YAML, and XML (3
years); and supporting and troubleshooting enterprise technology
systems, including server systems, networks, telephony, messaging,
and storage. Assignment Category Full Time Requisition #: 131328
Business Category Global technology & Operations Number of Openings
1 Contact Information Submit resume to Ashley Lonsinger
Ashley.L.Lonsinger@metlife.com Hiring Manager Kevin Laux At
MetLife, we're leading the global transformation of an industry
we've long defined. United in purpose, diverse in perspective,
we're dedicated to making a difference in the lives of our
customers. #LI-DNI MetLife: MetLife, through its subsidiaries and
affiliates, is one of the world's leading financial services
companies, providing insurance, annuities, employee benefits and
asset management to help its individual and institutional customers
navigate their changing world. Founded in 1868, MetLife has
operations in more than 40 countries and holds leading market
positions in the United States, Japan, Latin America, Asia, Europe
and the Middle East. We are one of the largest institutional
investors in the U.S. with $642.4 billion of total assets under
management as of March 31, 2021. We are ranked #46 on the Fortune
500 list for 2021. In 2020, we were named to the Dow Jones
Sustainability Index (DJSI) for the fifth year in a row. DJSI is a
global index to track the leading sustainability-driven companies.
We are proud to have been named to Fortune magazine's 2021 list of
the "World's Most Admired Companies."MetLife is committed to
building a purpose-driven and inclusive culture that energizes our
people. Our employees work every day to help build a more confident
future for people around the world. We want to make it simple for
all interested and qualified candidates to apply for employment
opportunities with MetLife.For further information about how to
request a reasonable accommodation, please click on the Disability
Accommodations link below. MetLife is a proud Equal Employment
Opportunity and Affirmative Action employer dedicated to
attracting, retaining, and developing a diverse and inclusive
workforce. All qualified applicants will receive consideration for
employment at MetLife without regards to race, color, religion, sex
(including pregnancy, childbirth, or related medical conditions),
sexual orientation, gender identity or expression, age, disability,
national origin, marital or domestic/civil partnership status,
genetic information, citizenship status, uniformed service member
or veteran status, or any other characteristic protected by law.
MetLife maintains a drug-free workplace.
Keywords: MetLife, Cary , Tech Support Consultant, Other , Cary, North Carolina
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