HCS Dir Outpatient Access Ctr- Patient Access Center - CASI
Company: UNC Health Care
Posted on: March 17, 2023
Description Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.JOB SUMMARY The position is responsible for driving operational success, optimizing performance, and developing ongoing access improvement strategies in response to ever changing market forces. Primary area of responsibility will be overseeing the Access and Capacity Management arm of the CASI (Care Access & Service Integration) Outpatient Access Center, which includes outpatient clinic scheduling and capacity management, professional relations/patient navigation support, quality assurance, and business development.
DESCRIPTION OF JOB RESPONSIBILITIES 1. Outpatient Access Center - Responsible for expanding, leading and supervising the Access and Capacity Management arm of the UNC Health Care System's Outpatient Access Center (OAC), which is comprised of non-clinical teams dedicated to providing a seamless, frictionless access to care experience for patients, employees and providers. Oversight areas include administrative teams operating patient navigation, scheduling, and referrals for contracted primary care clinics, Virtual Practice center, Find-A-Doc navigation and scheduling, and supplementary sytem-wide patient navigation and digital front door services. Additionally, the role manages and aligns capacity management work to strategic initiatives throughout contracted OAC clinics to achieve organizational targets. Creates and maintains a goal-oriented climate of cross-team collaboration for effective problem solving, conflict resolution, support for organizational values and standard work. Responsible for staying up to date on access innovations, and imparting that knowledge and expectation on their teams within the OAC. This position is also responsible for and held accountable to maintaining Standard Operating Procedures, Quality Standards, and Performance Metrics, in addition to meeting the large scale access-related organizational goals that span all UNC Health Entities. This position must communicate and collaborate regularly with operational leaders and teams across the health care system to maintain accountability to and improvement of access to care. Supports projects across the health care system as needed.2. Leading People - Leads people toward meeting the organization's vision, mission, and goals. Provides an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. Treats sensitive or confidential information appropriately. Works to improve and reinforce performance of others. Delegates assignments, clarifies expectations and holds others accountable for achieving results related to their area of responsibility. Encourages workforce engagement by building a commitment to excellence. Works collaboratively toward solutions that accomplish organizational objectives. 3. Leading Change - Initiates and manages the change process, taking steps to remove barriers or accelerate its pace. Communicates a compelling vision and need for change that generates excitement, enthusiasm, and commitment to the process. Clearly communicates the direction, required performance, and challenges of change to all involved parties. Identifies and enlists the support of key individuals and groups to move the change forward. Obtains and provides resources to implement change initiatives. Serves as a role model by demonstrating commitment to innovation and continuous improvement in organizational performance. 4. Results Driven - Exceeds departmental and organizational goals and customer expectations. Makes decisions that produce high-quality results by applying knowledge, analyzing problems, and calculating risks. Delivers high-quality services and is committed to continuous improvement. Understands the overall financial performance of the organization and applies financial concepts and practices to establish and maintain realistic budgets. Uses financial information to monitor overall financial status of operations.EDUCATION REQUIREMENTS Bachelor's degree in Analytics, Business, Hospital Administration, Information Technology, Finance, or related field. LICENSURE/CERTIFICATION REQUIREMENTS No licensure or certification required. PROFESSIONAL EXPERIENCE REQUIREMENTS Five (5) years of related experience, with at least two (2) years of management experience in the healthcare industry performing duties related to care access scheduling & capacity management, including quality assurance and personnel management, reporting, implementations of new workflows (and refining of existing workflows), and ongoing strategic focus. KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to specialized expertiseOther Information
Job DetailsLegal Employer: NCHEALTHEntity: Shared Services
Organization Unit: Patient Access Center - CASI Work Type: Full Time
Standard Hours Per Week: 40.00Work Schedule: Day JobLocation of Job: US:NC:MorrisvilleExempt From Overtime: Exempt: Yes
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [emailprotected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.
Keywords: UNC Health Care, Cary , HCS Dir Outpatient Access Ctr- Patient Access Center - CASI, Other , Morrisville, North Carolina
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