HCS Dir Outpatient Access Ctr- Patient Access Center - CASI
Company: UNC Health Care
Location: Morrisville
Posted on: March 17, 2023
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Job Description:
Job Description
Description Become part of an inclusive organization with over
40,000 diverse employees, whose mission is to improve the health
and well-being of the unique communities we serve.JOB SUMMARY The
position is responsible for driving operational success, optimizing
performance, and developing ongoing access improvement strategies
in response to ever changing market forces. Primary area of
responsibility will be overseeing the Access and Capacity
Management arm of the CASI (Care Access & Service Integration)
Outpatient Access Center, which includes outpatient clinic
scheduling and capacity management, professional relations/patient
navigation support, quality assurance, and business
development.
DESCRIPTION OF JOB RESPONSIBILITIES 1. Outpatient Access Center -
Responsible for expanding, leading and supervising the Access and
Capacity Management arm of the UNC Health Care System's Outpatient
Access Center (OAC), which is comprised of non-clinical teams
dedicated to providing a seamless, frictionless access to care
experience for patients, employees and providers. Oversight areas
include administrative teams operating patient navigation,
scheduling, and referrals for contracted primary care clinics,
Virtual Practice center, Find-A-Doc navigation and scheduling, and
supplementary sytem-wide patient navigation and digital front door
services. Additionally, the role manages and aligns capacity
management work to strategic initiatives throughout contracted OAC
clinics to achieve organizational targets. Creates and maintains a
goal-oriented climate of cross-team collaboration for effective
problem solving, conflict resolution, support for organizational
values and standard work. Responsible for staying up to date on
access innovations, and imparting that knowledge and expectation on
their teams within the OAC. This position is also responsible for
and held accountable to maintaining Standard Operating Procedures,
Quality Standards, and Performance Metrics, in addition to meeting
the large scale access-related organizational goals that span all
UNC Health Entities. This position must communicate and collaborate
regularly with operational leaders and teams across the health care
system to maintain accountability to and improvement of access to
care. Supports projects across the health care system as needed.2.
Leading People - Leads people toward meeting the organization's
vision, mission, and goals. Provides an inclusive workplace that
fosters the development of others, facilitates cooperation and
teamwork, and supports constructive resolution of conflicts. Treats
sensitive or confidential information appropriately. Works to
improve and reinforce performance of others. Delegates assignments,
clarifies expectations and holds others accountable for achieving
results related to their area of responsibility. Encourages
workforce engagement by building a commitment to excellence. Works
collaboratively toward solutions that accomplish organizational
objectives. 3. Leading Change - Initiates and manages the change
process, taking steps to remove barriers or accelerate its pace.
Communicates a compelling vision and need for change that generates
excitement, enthusiasm, and commitment to the process. Clearly
communicates the direction, required performance, and challenges of
change to all involved parties. Identifies and enlists the support
of key individuals and groups to move the change forward. Obtains
and provides resources to implement change initiatives. Serves as a
role model by demonstrating commitment to innovation and continuous
improvement in organizational performance. 4. Results Driven -
Exceeds departmental and organizational goals and customer
expectations. Makes decisions that produce high-quality results by
applying knowledge, analyzing problems, and calculating risks.
Delivers high-quality services and is committed to continuous
improvement. Understands the overall financial performance of the
organization and applies financial concepts and practices to
establish and maintain realistic budgets. Uses financial
information to monitor overall financial status of
operations.EDUCATION REQUIREMENTS Bachelor's degree in Analytics,
Business, Hospital Administration, Information Technology, Finance,
or related field. LICENSURE/CERTIFICATION REQUIREMENTS No licensure
or certification required. PROFESSIONAL EXPERIENCE REQUIREMENTS
Five (5) years of related experience, with at least two (2) years
of management experience in the healthcare industry performing
duties related to care access scheduling & capacity management,
including quality assurance and personnel management, reporting,
implementations of new workflows (and refining of existing
workflows), and ongoing strategic focus. KNOWLEDGE, SKILLS, AND
ABILITIES REQUIREMENTS Understands and appropriately applies
principles, procedures, requirements, regulations, and policies
related to specialized expertiseOther Information
Job DetailsLegal Employer: NCHEALTHEntity: Shared Services
Organization Unit: Patient Access Center - CASI Work Type: Full
Time
Standard Hours Per Week: 40.00Work Schedule: Day JobLocation of
Job: US:NC:MorrisvilleExempt From Overtime: Exempt: Yes
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a
NC Health), a private, fully-owned subsidiary of UNC Health Care
System, in a department that provides shared services to operations
across UNC Health Care; except that, if you are currently a UNCHCS
State employee already working in a designated shared services
department, you may remain a UNCHCS State employee if selected for
this job.
Qualified applicants will be considered without regard to their
race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and
employees' religious practices and beliefs, as well as applicants
and employees with disabilities. All interested applicants are
invited to apply for career opportunities. Please email
[emailprotected] if you need a reasonable accommodation to search
and/or to apply for a career opportunity.
Keywords: UNC Health Care, Cary , HCS Dir Outpatient Access Ctr- Patient Access Center - CASI, Other , Morrisville, North Carolina
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