Account Support Rep Level 2 (Cary, NC)

Company: Paladin Consulting, Inc
Location: Cary
Posted on: March 18, 2023

Job Description:

Paladin Consulting is currently hiring a Account Support Rep Level 2to join our team working onsite at our client's office located in Cary, NC.We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.Job Title: Account Support Rep Level 2Work Location: Cary, NCDuration: Long-term contract with option to hireHours: Monday-Friday 8am-4:30pmEducation/Experience Required: High school or equivalentJob Description:We are looking for an enthusiastic, well organized, and proactive individual, ready to take on a challenge within the Delivery Operations Team with Xerox. We are looking for a professional with experience in a customer facing role and possess excellent written and verbal communications skills that are essential to effectively perform this position.As part of the Delivery Operations Team this role is aligned to either a single or multiple client accounts. This role provide a key support function for our clients by ensuring timely and effective resolution of issues with output devices, consumables and customer inquiries. The Client Site Coordinator is an enabler to achieving measurable service levels, as documented per individual account contracted services.Responsibilities :Operations support:

• Responsible for the overall delivery of contracted services at client site
• Serve as the primary customer contact for equipment support and service
• Coordinate Move/Add/Change (MAC) process
• Provide on-going end user training on equipment
• Attend operations staff and/or/client meetings and act as an operations focal point for the client account
• Implement and maintain an Asset and Consumable Management ProgramCommunications:
  • Ensures day to day interface with account key contacts
  • Works closely with immediate manager sharing information and following-up with account activity
  • Coordinates and leads internal and external site team meetings
  • Participates in internal and external account reviewsBilling and expense management:
    • Performs timely submission of billing requirements with all associated reporting
    • Supply/Inventory management
    • Tracks and reports on key account activity to ensure proper billingSkills & Qualifications:
      • Use of Computer: Email, MS Word, Excel, PowerPoint
      • Problem resolution and escalation
      • Excellent verbal and written communications
      • Use of organizational and time management skills to facilitate client deliverables
      • Ability to manage multiple tasks
      • Able to lift and move up to 50 lbs.
      • Able to stand up to 2 hrs at a time
      • Able to walk up to 2-4 hrs per day
      • Drive/walk to customer locations
      • Valid driver's license and reliable personal vehibleFor more information or to view other opportunities, visit us at . Paladin is an EEOC employer.

Keywords: Paladin Consulting, Inc, Cary , Account Support Rep Level 2 (Cary, NC), Other , Cary, North Carolina