Bilingual Customer Service Agent

Company: Adecco USA
Location: Morrisville
Posted on: March 17, 2023

Job Description:

Adecco is assisting a local client in the Durham RTP with a Bilingual French- Canadian opportunity. This company is a leading global provider of photo products and services to retailers, consumers, and entertainment properties. They inspire consumers to bring their memories to life--delivering innovative, high-quality photo products and experiences they find truly meaningful. Below you will find a full job description.Training for 2 weeks 8am- 5:00 pm Week 3 will be Nesting Week 4 Go live on phones Must be available to work between 8am -8pm - flexible shift including weekends and holidays, must be flexible shifts could be 8am-5pm, 9am-6pm 10am-7pm, 11am - 8pm (this call center is open 365 days a year) Key ResponsibilitiesProvide hardware, software, and networking support to retail employees via phone Provide order fulfillment and mobile app support via email Thoroughly and efficiently document customer interactions while on the phone Use customer service skills to assist retail employees and consumers to provide an outstanding customer experience Ability to work evenings, weekends, and holidays Dependability and punctuality are a must TRC/Call Center Support primarily for French speaking customers Requirements & Experience Previous experience with customer service, technical support or both Experience with diagnostic procedures High School Diploma or G.E.D. Skills & Competencies:Fluent in French and English; spoken and written Working knowledge of Windows operating systems and PC hardware Knowledge of TCP/IP networking Excellent written and verbal communication skills Empathy in dealing with challenging customer situations Prior contact center experience preferred but not required Familiarity with photography and digital imaging a plus but not required Adecco provides one of the most comprehensive benefits package in the industry to contract workers. Benefits are available to you as a contractor after one week of employment. Equal Opportunity Employer/Veterans/Disabled. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.adeccousa.com/candidate-privacy/. The Company will consider qualified applicants with arrest and conviction records. Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacyThe Company will consider qualified applicants with arrest and conviction records

Keywords: Adecco USA, Cary , Bilingual Customer Service Agent, Other , Morrisville, North Carolina