Patient Journey Lead

Company: TrialCard
Location: Morrisville
Posted on: March 19, 2023

Job Description:

Hybrid - Onsite 2-3 days/week (HQ, Morrisville, Near RDU Airport) About Us At TrialCard, our job is to eliminate complexity and carve out a clear path from prescription to patient. We are committed to providing solutions, through innovation and unparalleled customer support, to the pharmaceutical industry in improving access and affordability of medicine to patients. Role Overview The Patient Journey Lead is responsible for the daily effort of providing assistance to the program team as it pertains to the people, process, and systems. Key functional responsibility includes the ability to demonstrate a strong understanding of data, process improvement, and the overall operations of the HUB and Patient Assistance Program. + Monitor where patients are in the journey in obtaining their medication in a high volume program. + Assists internal and external stakeholder by acting as an advocate, navigator for delivering detailed information regarding a program(s) and/or a patient(s), and serves as focal point for hurdles in access or affordability to medication + Consistently exercises discretion and judgment to analyze, interpret, make deductions and then decide what actions are necessary based on the varying facts and circumstances of the program + Evaluates program processes and recommend improvements for implementation that enhances the Program effectiveness and the speed to which patients receive commercial therapy + Proactively monitor program activity to facilitate timely completion of tasks and meet SLA and/or KPI requirements + Develop and audit program processes to ensure process adherence and consistency + Provide leadership and the client with operational reporting that facilitates overall program health + Identify trends, including repeat issues and/or inadequate corrective actions that have previously been implemented and facilitate with TC stakeholders for resolution + Perform other duties and assignments as directed + Associate or Bachelor's degree preferred; or a minimum of 5 years of customer service experience with progressive levels of responsibility within a service driven environment + Excellent interpersonal skills with the ability to provide constructive feedback to both management and staff + Proven experience analyzing, interpreting, and summarizing data and processes + Strong analytical, problem solving, decision making, attention to detail, and time management skills + Strong focus with demonstrated success in problem solving, teamwork, adaptability, planning, and decision making + Basic knowledge of Market Access and the Pharmaceutical Industry + Excellent verbal and written communication skills + Proficiency in Microsoft Office software (Excel, PowerPoint, and Word) + Strong planning, time management and organizational skills + Display a high level of professionalism, integrity, and maturity Why Work for Trialcard? + Diversity, Equity, and Inclusion is paramount to our culture and success. Our dedication to DE&I is both organic and intentional. + Our Mission is rewarding and fulfilling (Patient Access to Life-Saving/Improving/Extending Medications/Treatments) + We employ the best Talent and Tools from the Patient Access Industry (We are the Industry Leader) + We monitor the market to ensure we offer competitive salaries and benefits. + 401K w/ 5% matching; day-1 vestment period + 15 days PTO + 7 Holidays + 2 Floating Days + Health/Dental/Vision/Life; Coverage day-1 + Gym Reimbursement + Volunteer Hours *This is not an exhaustive list of benefits. *Benefits are subject to change ** Some positions require onsite presence and/or structured hours/shifts ID: 2023-4297 External Company URL: www.trialcard.com Street: 2250 Perimeter Park Drive

Keywords: TrialCard, Cary , Patient Journey Lead, Other , Morrisville, North Carolina