Patient Journey Lead
Company: TrialCard
Location: Morrisville
Posted on: March 19, 2023
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Job Description:
Hybrid - Onsite 2-3 days/week (HQ, Morrisville, Near RDU
Airport) About Us At TrialCard, our job is to eliminate complexity
and carve out a clear path from prescription to patient. We are
committed to providing solutions, through innovation and
unparalleled customer support, to the pharmaceutical industry in
improving access and affordability of medicine to patients. Role
Overview The Patient Journey Lead is responsible for the daily
effort of providing assistance to the program team as it pertains
to the people, process, and systems. Key functional responsibility
includes the ability to demonstrate a strong understanding of data,
process improvement, and the overall operations of the HUB and
Patient Assistance Program. + Monitor where patients are in the
journey in obtaining their medication in a high volume program. +
Assists internal and external stakeholder by acting as an advocate,
navigator for delivering detailed information regarding a
program(s) and/or a patient(s), and serves as focal point for
hurdles in access or affordability to medication + Consistently
exercises discretion and judgment to analyze, interpret, make
deductions and then decide what actions are necessary based on the
varying facts and circumstances of the program + Evaluates program
processes and recommend improvements for implementation that
enhances the Program effectiveness and the speed to which patients
receive commercial therapy + Proactively monitor program activity
to facilitate timely completion of tasks and meet SLA and/or KPI
requirements + Develop and audit program processes to ensure
process adherence and consistency + Provide leadership and the
client with operational reporting that facilitates overall program
health + Identify trends, including repeat issues and/or inadequate
corrective actions that have previously been implemented and
facilitate with TC stakeholders for resolution + Perform other
duties and assignments as directed + Associate or Bachelor's degree
preferred; or a minimum of 5 years of customer service experience
with progressive levels of responsibility within a service driven
environment + Excellent interpersonal skills with the ability to
provide constructive feedback to both management and staff + Proven
experience analyzing, interpreting, and summarizing data and
processes + Strong analytical, problem solving, decision making,
attention to detail, and time management skills + Strong focus with
demonstrated success in problem solving, teamwork, adaptability,
planning, and decision making + Basic knowledge of Market Access
and the Pharmaceutical Industry + Excellent verbal and written
communication skills + Proficiency in Microsoft Office software
(Excel, PowerPoint, and Word) + Strong planning, time management
and organizational skills + Display a high level of
professionalism, integrity, and maturity Why Work for Trialcard? +
Diversity, Equity, and Inclusion is paramount to our culture and
success. Our dedication to DE&I is both organic and
intentional. + Our Mission is rewarding and fulfilling (Patient
Access to Life-Saving/Improving/Extending Medications/Treatments) +
We employ the best Talent and Tools from the Patient Access
Industry (We are the Industry Leader) + We monitor the market to
ensure we offer competitive salaries and benefits. + 401K w/ 5%
matching; day-1 vestment period + 15 days PTO + 7 Holidays + 2
Floating Days + Health/Dental/Vision/Life; Coverage day-1 + Gym
Reimbursement + Volunteer Hours *This is not an exhaustive list of
benefits. *Benefits are subject to change ** Some positions require
onsite presence and/or structured hours/shifts ID: 2023-4297
External Company URL: www.trialcard.com Street: 2250 Perimeter Park
Drive
Keywords: TrialCard, Cary , Patient Journey Lead, Other , Morrisville, North Carolina
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