Call Center Support Specialist
Company: Syneos Health/ inVentiv Health Commercial LLC
Location: Raleigh
Posted on: April 16, 2024
Job Description:
Description Youre a proactive problem-solver and have the ability
to make customers feel like your friend.In this role, you will be
responsible for providing inbound customer support in a call center
environment. Duties include but are not limited to answering
numerous inbound phone lines, email communication, outbound
follow-up calls, and system documentation.You will:
- Answer the phone professionally and expeditiously
- Respond to customer inquiries in a timely manner
- Research required information using available resources
- Transfer customer complaints accurately
- Identify and escalate priority issues
- Maintain excellent notes in appropriate systems
- Route calls to the appropriate resourceEssential Requirements:
- High school diploma or GED
- 1+ years of previous call center experience
- Experience in high-pressure and fast-paced environments
required
- Ability to work remotely hardwired into local home
internetDesired Requirements:
- Associates or BA/BS degree
- Excellent and persuasive communication skills, both oral and
written
- Powerful customer focus; effective listener
- Recent pharmaceutical or healthcare industry experience- e.g.
Medical Assistant, Nurses Aide, EMT, health insurance company etc.
is highly preferredAt Syneos Health, we are dedicated to building a
diverse, inclusive and authentic workplace. If your past experience
doesnt align perfectly, we encourage you to apply anyway. At times,
we will consider transferable skills from previous roles. We also
encourage you to join our Talent Network to stay connected to
additional career opportunities.Why Syneos Health? Here, the work
is challenging, and the pace is exhilarating. By joining one of our
commercial teams, youre empowered to succeed with the support,
resources, and autonomy that you need. The diversification and
breadth of our new and existing partnerships create a multitude of
career paths and employment opportunities. Syneos Health has
launched more sales teams in the last 5 years across all major
therapeutic areas than the top 25 pharma companies combined. Join
our game-changing, global company dedicated to creating better,
smarter, faster ways to get biopharmaceutical therapies to
patients. Experience the thrill of knowing that your everyday
efforts are contributing to improving patients lives around the
world. Work Here Matters Everywhere - How are you inspired to
change lives?Syneos Health companies are affirmative action/equal
opportunity employers (Minorities/Females/Veterans/Disabled)Syneos
Health has a voluntary COVID-19 vaccination policy. We strongly
encourage all employees to be fully vaccinated. Additionally,
certain local governments or Syneos Health customers may have
vaccine requirements that apply to some of our employees. These
employees are required to submit proof of vaccination to Syneos
Health and maintain compliance with these requirements.
At Syneos Health, we believe in providing an environment and
culture in which Our People can thrive, develop and advance. We
reward and recognize our people by providing valuable benefits and
a quality-of-life balance. The benefits for this position will
include a competitive compensation package, Health benefits to
include Medical, Dental and Vision, Company match 401k, flexible
paid time off (PTO) and sick time. Because certain states and
municipalities have regulated paid sick time requirements,
eligibility for paid sick time may vary depending on where you
work. Syneos Health complies with all applicable federal, state,
and municipal paid sick time requirements.
Keywords: Syneos Health/ inVentiv Health Commercial LLC, Cary , Call Center Support Specialist, Other , Raleigh, North Carolina
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