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Call Center Rep

Company: Conduent
Location: Cary
Posted on: September 12, 2018

Job Description:

Description Conduent is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Conduent offers business process outsourcing, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Conduent supplies for graphic communication and office printing environments of any size. Conduent serves clients in more than 160 countries. For more information, visit , , or Benefits Admin SpecialistDo you enjoy helping others? We want to hear from you!Currently, we are seeking excellentBenefits Admin Specialist to join our team at 1200 Crescent Green, Suite 200, Cary, NC 27511. This position is a call center position assisting people with inquiries regarding their Health and Welfare benefits. Ideal candidate is someone who is dependable, analytical, adheres to company/call center policies, researches information before going to the Technical Analyst for assistance, ability to communicate professionally with each client interaction & diffuse irate callers, timely manage his/her workbox, and adheres to assigned schedule and established departmental metrics (ACW, Unscheduled Aux time, etc.); can sit for periods of time. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.Job Specifics:

  • Temporary Project Based Positions with opportunities to go Perm!
  • Competitive compensation plus growth potential!
  • Service Center open Monday through Friday. (Must be flexible to work any shift between 6:00 AM to 9:00 PM)
  • Paid training (MUST be present for training between the first 4-6 weeks)
  • MUST be able to consent to a background check and drug testing
  • MUST pass a 30 minute customer service assessment.
  • Typing skills of 25 WPM or more. Required Skills & Abilities:
    • Must have High School Diploma/GED or higher
    • Excellent oral and written communication
    • Strong computer skills to include Windows, Microsoft Office, and Internet Explorer
    • Prior Defined Benefits, Health & Welfare and/or other benefits administration experience preferred Preferred Skills:
      • Preferred experience with Health & Welfare and Defined Benefits
      • Preferred 1+ years experience in Call Center/Customer Service/Service Center environment If this describes you, then apply online today!Conduent Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Conduent Business Services, LLC may request such accommodation(s) by sending an e-mail .#C3

        Keywords: Conduent, Cary, Call Center Rep, Other, Cary, North Carolina

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