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System Implementation - Food Safety

Company: Syndicus
Location: Cary
Posted on: August 14, 2019

Job Description:

Systems Implenentation - Food Safety

Cary, NC (60% travel)

12 month contract - long term potential

$20/hr.

DESCRIPTION

Digital transformation and IoT in the area of food safety and remote monitoring.

The Technical Customer Support Intern (TCS) will have 2 roles:



  • Work directly with customers - primarily in the food safety industry - to ensure proper onsite implementation of Remote Monitoring & Device Technologies.


    --- Oversee hardware installation and provide training directly to clients and support teams.

    --- Continue to nurture each customer relationship by providing ongoing training and troubleshooting support, as well as follow-up site visits.

    --- Complete site visit reports, and consistently provide customer feedback to management. The TCS will make recommendations to management for improving customer satisfaction.

    --- The TCS will also participate in sales presentations and product demonstrations.

    --- Travel: is 60%- Both car and air travel



    • Work directly with the Technology Lead to support development activities.


      --- Support testing of new hardware/firmware versions of the devices before release

      --- Implement upgrades of Hardware whenever needed

      --- Help investigate root cause of issues seen in the field

      Your success will be driven by your demonstration of our LIFE values. More specifically related to this position, seeking a team member who possesses the following:

      Required Qualifications:

      --- Undergraduate student; pursuing BA/BS

      --- Affinity for training and communicating with customers in a professional and timely manner.

      --- Minimum 1 year of experience in technology troubleshooting and/or training

      --- Equivalent experience working in food processing, food safety, or food security will be considered.

      --- This position may be assigned to an East Coast, Mid-West or West Coast territory

      Preferred Qualifications:

      --- Bachelor's degree in Science or IT

      --- Strong effective verbal, written, and interpersonal communication skills, with very strong presentation skills.

      --- A self-starter and self-learner that is capable of working with limited supervision.

      --- Service and results oriented with a strong desire to support customers and work as an extension of the sales team to support and close sales.

      --- Excellent organizational skills with the ability to multi-task, prioritize, and track many activities.

      --- Strong desire to lead and learn in the area of IoT, DaaS and Business Model Innovation.

      #Glassdoor

Keywords: Syndicus, Cary , System Implementation - Food Safety, Other , Cary, North Carolina

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