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Service Delivery Coordinator

Company: Crossfire Consulting
Location: Cary
Posted on: August 17, 2019

Job Description:

Reference # : 19-02026 Title : Service Delivery Coordinator Location : Cary, NC Position Type : Contract Experience Level : Start Date / End Date : 08/01/2019 / 07/31/2020 Description Support for Non-standard SLA requests involving Telecommunication products/services: - Provide SME support to Sales, PCM and Legal on customers non-standard SLA requirements - Recommend language changes, options, alternative approaches, etc. - Advise of past practice - Determine Supportability and Feasibility of the requested SLA - Interface with Stakeholder's POCs in internal organizations for review, approval/disapproval of non-std technical, performance, or operational metrics outside the scope of the current standard SLAs - Quantify Financial Risk/Cost of SLA - Develop risk assessments for PCM based on historical trouble ticket performance data to model the cost of supporting a non-std SLA - Provide support during contract development and negotiations Preferred Requirements: - Associate's degree or equivalent work experience - Bachelor's degree preferred - Generally has 4+ years of related experience - Direct service delivery or operations experience with SLA calculation and reporting. - Working knowledge in WAN, LAN, Security, voice, IT, wireless and IP technologies - Telecommunication's products and services knowledge, identification of those needed from third party vendors and/or partners - Experience with customer contract development and negotiations.

Keywords: Crossfire Consulting, Cary , Service Delivery Coordinator, Other , Cary, North Carolina

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