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IT Help Desk

Company: Mercurygate
Location: Cary
Posted on: September 15, 2019

Job Description:


MercuryGate solutions are designed to be The Future of Delivery. This same attribute applies to our dedicated team members, whose expertise and dedication have made MercuryGate an industry leader.

As a member of our team, you will have the ability to work with companies of all sizes, contributing actively in supporting their strategic supply chain initiatives. This opportunity will build your knowledge base and allow you to interact with some of the world's most respected companies.

Are you ready to work in a fun, fast-paced and energetic environment that challenges you and rewards you for innovation, creativity and initiative? If so, join the MercuryGate team of champions by applying for our IT Support Analyst opportunity today!


Responsibilities:
This position works alongside our internal IT support team to manage and resolve helpdesk tickets, troubleshoot end-user computer equipment, setup and issue equipment to new hires, accept and decommission equipment from exiting employees, and other day-to-day IT Support tasks.


Qualifications/Required Experience:
Gsuite for Business
Office 365 (we are currently undergoing a migration)
Any system management/network inventory utilities (having prior knowledge of any will lay the foundational understanding of the platform we finally decide on).
Extensive Windows 10 end-user level troubleshooting
AD / File permissions (how to reset a password, add a user to a share, etc.)
Troubleshooting skills in general, e.g. the ability to Google

Nice to have:
Basic networking understanding
Jira ticketing system
Panda antivirus and system management
Mac experience

Keywords: Mercurygate, Cary , IT Help Desk, Other , Cary, North Carolina

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