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IT Automation Analyst

Company: MetLife
Location: Cary
Posted on: October 12, 2019

Job Description:

Job Location: Cary, NC A candidate has been identified for this role. Role Value Proposition: This position is for an IT Automation Analyst supporting our complex IT environments.  The primary day to day activities for this resource is to design and develop automated solutions to complex operational support processes within Enterprise Infrastructure & Architecture group at MetLife. This position is also responsible for translating documented procedures to requirements documents via review and interview processes with internal customers. The analyst will use those reviews and interviews to identify process improvement or process consolidation opportunities across Service Operations. The analyst will work with the other team members to constantly improve the processes and procedures involved with automation activities. This position should be knowledgeable of ITSM process and the capture of operations data and how they impact the operation of complex production environments. Key Responsibilities: Increase operational efficiencies through design and implementation of the automation of daily repetitive activities that are performed by systems and application administrators. Develop flexible reusable standard automation workflows and document the maintenance of the tools, processes, and procedures used to manage the automation environment Enhance the automation platform by embracing complementary technologies and integrations that will increase organizational capabilities Stay informed of new software developments, evaluate alternative approaches and service requirements, and recommend initiatives Develop tools for automation and common tasks to support system operations at scale Essential Business Experience and Technical Skills: Required: 1+ years of experience with DevOps or Automation using tools like IPcenter, HPOO or Bladelogic Atrium Orchestrator 1+ year of requirement gathering and documentation on automation initiatives 2+ years of experience with ITSM, monitoring, incident, change, service request, repository and supporting software tools Preferred: 2+ years of exposure to programming or scripting languages such as PERL, LINUX Shell, VBScript, Python, Ruby, PowerShell or .NET 1+ years of experience with data exchange protocols or web service technologies such as JSON, Simple Object Access protocol (SOAP) or Representational State Transfer (REST) Travel 5% Business Category Group Technology – Enterprise Infrastructure & Architecture Number of Openings 2 At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers. MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law. MetLife maintains a drug-free workplace. For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job. Requisition #: 112312

Keywords: MetLife, Cary , IT Automation Analyst, Other , Cary, North Carolina

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